Over the years, the Philippines has successfully climbed to the top of the list of leading countries in business process outsourcing (BPO). Many global companies consider the Philippines a top choice for offshoring for several reasons: cost advantage, large quality talent pool, excellent communication skills, multilingual capability, cultural compatibility, time zone difference, innovative tech infrastructure, strong government support, and so on.
Filipinos are known to be globally competitive and can meet, if not exceed, clients’ expectations. They attend to their clients quickly, given their service-oriented nature. Their undeniable work ethics have attracted more global companies to offshore their staff from the Philippines.
If you want to grow your global workforce and hire staff in the Philippines, this employer’s guide will surely be helpful, especially when offshoring for the first time.
Build Your Team in the Philippines
Foreign employers cannot hire Filipino staff in the Philippines directly. However, there are several ways to hire agents in the country and pay them compliantly.
1. Identify the Services to Be Offshored and Evaluate Costs
Determine which business functions or processes you want to offshore. This could include customer support, software development, data entry, back-office operations, etc. Then, compare the costs of offshoring to the Philippines with other potential outsourcing destinations. Take into account factors such as labor costs, infrastructure expenses, and overheads. The Philippines often offers cost advantages compared to developed countries.
2. Research Service Providers and Register Your Business
When searching for service providers in the Philippines, conducting due diligence is crucial. Look for reputable providers specializing in the services you need, considering factors like expertise, experience, client testimonials, and infrastructure. Assess their qualifications, discuss your needs with them, and ask for sample work or case studies. Also, consider industry certifications and affiliations as indicators of professionalism. Request references or client testimonials to evaluate their track record.
3. Define Service Level Agreements (SLAs) and Communicate With Your Team
Work with the chosen service provider to establish clear SLAs that outline the scope of work, quality standards, turnaround times, and other relevant metrics. This helps ensure both parties have a shared understanding of expectations. Once you have identified your goals and requirements, set up communication channels to establish effective communication with the offshore team. This can include regular meetings, video conferencing, project management tools, and other collaboration platforms.
Regularly monitor the performance of your offshore team and track key performance indicators (KPI) to ensure the desired outcomes are being achieved. Address any issues promptly through effective communication and feedback mechanisms.
It's important to note that each offshoring project is unique, and the specific steps and considerations may vary depending on your industry, business needs, and the service provider you choose. Working closely with a trusted offshoring service provider can help streamline the offshoring process and increase the likelihood of success.
Offshore Your Team in the Philippines with OBP
Offshore Business Processing takes pride in its team of outstanding professionals who are experts in offshoring services – serving a multitude of companies from all around the globe.
OBP offers comprehensive offshoring solutions in the Philippines, including a Fully Managed Service and a Client Managed Service. With the Fully Managed Service, OBP takes care of the hiring, payroll, facilities, operations, training, and regulatory compliance, providing you with complete visibility and control. We also conduct intensive training programs to equip your agents with the knowledge needed for success. On the other hand, the Client Managed Service gives you direct control and oversight of your offshore team while still benefiting from OBP's infrastructure and support. You can handpick and onboard individuals, and OBP will assist with operational aspects, training, and customization to align with your business goals. Whichever option you choose, OBP aims to help you build a high-performing offshore team and achieve your business objectives.
Take the first step towards offshore success today. Contact OBP and let our offshoring experts guide you in selecting the ideal solution for your business. Whether you're interested in our Fully Managed Service or our Client Managed Service, our team is ready to discuss your specific needs and provide a tailored offshoring solution. Don't miss out on the opportunity to streamline your operations, access top talent, and drive your business toward greater efficiency and growth. Reach out to us now and discover the benefits of partnering with OBP.