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Over 150 freight forwarding partners, spanning air, ocean, import, export, and customs brokerage, have chosen to extend their operations offshore, and the results are consistent: lower costs, stronger talent, and the operational coverage their businesses demand.

Offshoring is now a core strategy for logistics companies looking to scale efficiently and control costs. However, many leaders enter the process with assumptions that only scratch the surface.

Outsourcing is one of those solutions that seems too good to be true. This kind of change requires preparation to maximize benefit and minimize the risk of creating new problems.

Outsourcing has been a proven strategy for logistics companies to scale efficiently, but not all BPOs are equipped to support freight operations.

Generic business software can handle basic freight forwarding operations, but forwarders often struggle to scale because those systems lack built-in carrier integrations, automated document workflows, and shipment-level accounting.

Data matters in logistics outsourcing because it enables informed strategic decisions regarding cost and service trade-offs. Performance data, such as KPIs and SLAs, also supports monitoring and continuous improvement of teams.

When your workforce, operations, or key functions struggle, your organization behaves like an unhealthy body: prone to breakdowns, slow to react, and lacking coordination.

In a logistics context, offshoring refers to the relocation of operational functions like freight management and documentation to a lower-cost country.

We recognize the common concerns around offshoring: communication delays, timezone differences, and the fear that your extended team might feel disconnected. At its core, it’s the physical distance that creates these challenges, but it’s precisely this stigma that often prevents companies from tapping into the full range of benefits offshoring can provide.

Logistics leaders face growth barriers that pose challenges at the core of their services. Often, this includes a company’s talent, processes, cash flow, and time.