Certifications

Offshore Business Processing has passed the accreditation process and attained its ISO 9001:2015 certification, as the company successfully complied with the requirements for quality management systems.

OBP's ISO 9001:2015 certification affirms our commitment to continual improvement and our motivation to serve and further our client's interests while spearheading quality consciousness across all our services.

ISO 9001:2015 is an international standard dedicated to Quality Management Systems (QMS). It outlines a framework for improving quality and a vocabulary of understanding for any organization looking to provide products and services that consistently meet the requirements and expectations of customers and other relevant interested parties in the most efficient manner possible.

Offshore Business Processing has achieved ISO/IEC 27001 certification for its Information Security Management System (ISMS), validating its robust and proactive framework for securing client data.

This globally recognized certification demonstrates OBP's systematic approach to managing information risks, ensuring confidentiality, integrity, and availability across all operations.

It provides clients with independent assurance of OBP's commitment to international security standards, operational resilience, and unwavering trust in an increasingly digital landscape.

OBP is an active member of the Contact Center Association of the Philippines (CCAP).

CCAP is the official industry organization for call centers in the country. Its mission is to harness, harmonize, and galvanize sectors in pursuit of sustaining the country's top position in the global contact center industry. In addition, the organization aims to drive CRM (Customer Relationship Management) innovations and best practices.

As a member of the Information Technology and Business Process Association of the Philippines (IBPAP), OBP upholds the high ethical standards that the IBPAP stands for to make the Philippines the premier destination for business process outsourcing services.

IBPAP supports its members in various initiatives that aim to accelerate the industry's growth and maintain its global competitiveness, strengthen domain expertise and capabilities in the emerging sectors, leverage advancements in technology, and ensure that Filipino talent is digital-ready.