Freight Forwarding Focus
Operations support is designed for freight forwarders and logistics providers.
The Global Offshore Partner for Freight Forwarders
Freight forwarding is at the core of what we do. OBP’s offshore experts deliver operational excellence that global logistics leaders trust. As the largest WiseTech Service Partner, we have over 500 CargoWise-certified practitioners. Discover why OBP is the leading offshore outsourcing provider in the global freight forwarding industry.
Specialized Solutions Built for Freight Forwarding
Point 1. Generic BPO providers fall short because they lack the freight forwarding expertise needed to navigate its complexities.
Point 2. Escalating hiring shortages, operational costs, and shipment volumes raise customer expectations. These challenges demand greater productivity.
Point 3. This is where OBP comes in. Our deep industry knowledge and proven experience supporting global freight companies drive operational excellence.
Point 4. Every offshore team we build is backed by freight forwarding expertise, delivering the cost savings and scalability clients around the world trust.
Why Leading Freight Forwarders Choose OBP
Brings
13+
years of experience in the Freight and Logistics Operations
Supports
150+
freight forwarders worldwide
Trained
1,000+
reliable industry professionals
Operational Scale and Control
Structured workflows, defined KPIs, and continuity across time zones.
Systems and Process Expertise
Strong capability across freight systems and standardized operating procedures.
Long-Term, Flexible Staffing Model for Your Freight Business
Same Business Hours
We match your local schedule for real-time coordination and shipment updates.
Business Continuity
We operate 100% on-site to support business continuity, booking, and cargo tracking.
Transparent Management
We manage leadership and support while you maintain full visibility into freight workflows.
Performance Reporting
We provide regular reports on shipment accuracy and turnaround times.
Powering Logistics Success with CargoWise Mastery and System Capability
Deep expertise in CargoWise is at the core of our operations, strengthened by years of hands-on experience and industry recognition. We are the largest WiseTech Service Partner with capabilities second to none.
Our certified practitioners are highly skilled and ready to support any system your business uses. No matter the platform, we bring operational knowledge and system accuracy that ensures seamless onboarding and sustained success.
We have:
400+
CargoWise CertifiedOperators
100+
CargoWise CertifiedSpecialists
70+
CargoWise CertifiedProfessionals
End-to-End Offshore Freight Operations Covered by Dedicated Offshore Teams
Our freight experts provide end-to-end support across every aspect of freight operations. By handling these critical functions, freight forwarders achieve faster shipment processing, stronger compliance, and seamless coordination throughout the logistics cycle.
We deliver precision and efficiency in documentation, financial processing, and customer communication. Our comprehensive approach results in reduced costs and exceptional service for your freight business.
Import Operations
- Shipment registration / filing (Air & Ocean Freight)
- Transshipments
- Shipment document chasing
- Track and trace
Export Operations
- Job file creation
- Creating export bill of lading
- Shipping line instructions
- Export declaration
Transport and Cartage
- Trucking coordination
- Timeslot booking
- Delivery status tracking
- Trucking invoicing
Brokerage
- Brokerage registration
- Customs invoice line entry
- Regulatory compliance checks
- Duty, tax, and billing verification
- Tariff classification support
Warehousing Support
- Order tracking, planning & registration
- Picking/packing management
- Order registration
- Warehouse invoicing
Accounting and Bookkeeping
- Payables and receivables processing
- Reconciliation and accrual reports
- Invoicing and collections support
Sales Support
- Rate management - Client & Supplier
- Carrier and supplier coordination
- Quotation request
- Chasing shipping line and agent rates
Customer Service
- General customer inquiries (Phone/Email/Chat)
- Overseas agent and origin coordination
- Client operational reports
Supporting Logistics and Freight Service Providers with Global Teams
We empower the companies behind freight movement. By recruiting, training, and supporting the right offshore teams, we help logistics providers streamline operations and ensure shipments stay on track.