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Low Costs and Increased Conversion Rate

India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.

Highly Skilled and Available Workforce

Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills

Cultural Compatibility

The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.

Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosure

Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411

Customer Service

Making Unbreakable Connections With Customer Service Solutions That Put Your Customer First

The decision to outsource customer services should be informed and strategic, and not solely focused on financial gain. Companies that seek to outsource these services often harbour concerns about the increasing costs of in-house customer support, the reliability of internet service and language barriers associated with offshoring. OBP seeks to alleviate these concerns by offering cost-effective communications services delivered by customer service representatives who have perfect English language skills. Telstra Global enables us to provide exceptional telecommunication and information services. OBP is also part of the Microsoft Partner Network community which serves to reassure our clients that we only use the very latest and most reliable software.

There are many benefits to outsourcing customer support services such as reduced costs and improved customer experience which in turn converts to increased revenue. One benefit which is often overlooked is the increased opportunity to retain customers. Every customer interaction is another chance to secure brand loyalty, and OBP's customer service specialists are trained to resolve customer concerns quickly and offer the incentive for future contact and sales. Our representatives also have business skills in areas such as:

BPO processes

Our highly skilled call center personnel have analytical and process expertise

KPO processes

At OBP, we engage highly educated call center staff with business expertise and advanced analytical skills. Specializing in research and information, legal and medical services, training, consultancy, and research and development, we provide the opportunity to engage industry professionals at affordable rates.

Benefits of call center outsourcing include:.

  • Reduced costs- Save up to 80% on costs. OBP offers complete office set up
  • Dedicated team leaders- OBP team leaders receive advanced training to manage a wide variety of processes
  • Elimination and delegation of staffing issues- OBP will interview, hire, train and manage your offshore team.
  • 24/7 call center operation- Round the clock superior customer care.
  • Language proficiency- Establish and maintain multicultural relations with your multilingual staff.
  • Access to the very latest technology- OBP offers superior IT support utilizing VOIP, emails, web chat and cloud-based applications.
  • Data security- Confidentiality is assured.
  • Increased opportunity for customer retention and brand loyalty

High-Value Services Your Customer Can Rely On

OBP is a leading provider of high-value services such as customer support, live chat support, accounts, billing and payment inquiries, technical support, sales and new product introduction support. Regardless of your chosen industry, every customer interaction matters, so let OBP make every interaction count.

Benefit from our expertise and take advantage of our customer service solutions. Remember! Every customer interaction is important - whether sales calls or technical and chat support, every single interaction equals money in the bank and should be managed by call center experts for maximum customer satisfaction.

OBP's communication solutions include wireless customer service, cable customer service, and telecom technical support. Our expertise has helped industry leaders manage all aspects of the customer relationship effectively, reducing costs and improving customer loyalty.

From wireless, broadband, and cable to satellite, our customer solutions will enable you to increase your business activity and secure customer satisfaction and loyalty through services such as:

  • Customer support, billing inquiries, and technical support
  • Upsell, cross-sell and new product introduction support
  • Customer retention
  • Customer intelligence and analytics

Call us today to discuss your requirements or fill in the online form, and one of our representatives will return your call within 24 hours.

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