CargoWise Helpdesk Relaunched: Helping CargoWise One users more efficiently

Jul 20, 2020

Integrating a new system into your business can be challenging and intimidating at times as there might be missteps along the way. It’s essential and crucial for a business to be able to integrate a new system effectively to avoid disrupting any other business processes and to ease up on the staffs’ learning curve towards the system. Therefore, Offshore Business Processing is excited to let our partners and clients know that we are re-launching the CargoWise Helpdesk with a better and more effective approach in helping our clients resolve issues while using the CargoWise One. 

The CargoWise Helpdesk - a service provided by Offshore Business Processing that helps and supports CargoWise One users with their concerns about. The CargoWise Helpdesk is relaunched this time with a much stronger presence and improved services to help and continue to provide clients that need support with the CargoWise One System. Our team has taken the time to perfect and make sure that the Helpdesk is highly efficient and your partner in getting the most out of CargoWise.  

As a WiseTech Service Partner with the most amount of CargoWise Certified consultants within the company, Offshore Business Processing is the ideal partner to assist companies around the world who need assistance in managing and maintaining CargoWise One. Their training and access to the latest knowledge and industry-leading tools allow them to resolve issues rapidly and accurately.

The OBP CargoWise Helpdesk can assist your business with requests and inquiries such as: 

  • How do we customize documents in CargoWise One?
  • How do I set up the task milestones and triggers in CargoWise One?
  • Document pack for the consignee is not sending properly/email addresses not populating automatically. How can I edit this?
  • How can we include documents coming from a different level (e.g. Shipment to Consolidation) in our document packs?
  • Can we receive/generate a report informing us that rates (e.g. Client Rates) are expiring?
  • We would like the CargoWise One system to recognize and record all the documents received for the shipment.

These are common questions regarding CargoWise that the OBP CargoWise Helpdesk can support you with. You do not have to figure the CargoWise One system on your own. The CargoWise Helpdesk will enable you to resolve any issues that you may be experiencing while using CargoWise One. The improved and re-launched CargoWise Helpdesk can save you time and effort on figuring out each issue and resolve it at a much faster rate. Our clients can feel more at ease knowing that the CargoWise Helpdesk is now available for them to utilize to their needs. 

With the CargoWise Helpdesk, you can save time and increase your productivity in your business. Here are some of the benefits of having an on-call and capable helpdesk for your business:


Save on time - Do not waste time trying to figure things out on your own. Experience quality support by lodging a ticket or speak to one of our teams directly for assistance. You’ll get your answers straight up and easily without taking too much time trying to find a resolution. 


Ensure Accuracy - Let Offshore Business Processing help you navigate the CargoWise One system with ease when it gets too overwhelming or complicated on your end. With real-time updates, you can be ensured that you are getting accurate information and processes to help you with important business decisions.


Increased Productivity always leads to customer satisfaction - With the CargoWise Helpdesk, your team can work seamlessly by ensuring that they are also equipped and able to easily troubleshoot issues that may occur during different processes while using CargoWise One and your business in general. This leads to greater productivity as your staff can focus on providing great quality service to your customers.


The CargoWise Helpdesk is operated and ran by Offshore Business Processing and is equipped with the right expertise to help your business manage CargoWise One more efficiently. This is a special unit that provides quality help and support to businesses towards their operation of CargoWise.

Integrating to CargoWise is made easy through Offshore Business Processing. We are here to support and help you maintain your CargoWise One platform as well as assist you when you need it the most. Offshore Business Processing ensures that solutions like the CargoWise Helpdesk is here and available anytime for clients to maximize. 

OBP’s CargoWise Helpdesk is now available to its clients. If you would like to know more about the Helpdesk as well as how you can integrate a powerful global tool like CargoWise, contact us today +613 9975 7040, or drop us an e-mail at

Offshore Business Processing (OBP) has a proven track record in freight forwarding offshore services that not only work but can increase your productivity and reduce your costs by up to 80%.

Subscribe to our Newsletter

Get all our latest news, updates and exclusive offers delivered straight to your inbox.

Privacy Policy

Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

This Privacy Policy is hereby adopted in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant policies, including issuances by the National Privacy Commission; and your rights to privacy under the Australian Privacy Act 1988 (Cth). This organization respects and values your data privacy rights, and ensures that all personal data collected from clients and customers are processed in adherence to the general principles of transparency, legitimate purpose, and proportionality.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policies of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and will be made available on our website.

Invalid Email
Copyright © 2020 Offshore Business Processing PTY LTD
All Rights Reserved