In this episode of OBP Connect, we sit down with Trainer Cess, an Organizational Development Trainer at OBP, to explore a successful freight forwarding training approach and process. This discussion highlights our training team’s strengths, the learning path behind every reliable operator, and the preparation and evaluation of operators in client operations.
Support Beyond the Training Room
The training team plays a crucial role in ensuring every operator is well-informed, disciplined, and committed to their role beyond completing tasks. This discussion shows how OBP teams become an integrated part of your business.
Practicality over Theory
OBP has a particular teaching approach that places greater emphasis on practical examples than on theoretical concepts and definitions. According to Trainer Cess, “I would focus more on giving real-world examples that trainees will understand, and they will understand it best if it’s explained in the context of where they are, what they do, and what they know.”
Fundamental Understanding
A strong factor in client success and satisfaction with OBP teams boils down to the fundamental understanding instilled by the training team from day one. Trainer Cess explains, “Our teams operate at a level wherein clients don’t need to teach them the basics of how their business works, and it saves a lot of time and effort.”
Commitment to Ongoing Development
Training does not start and end in the training room. It is a series of accommodating different and evolving needs. Trainer Cess emphasizes, “Success still depends on employees who know what to do and can do it consistently. The goal is to create learning experiences that are scalable, flexible, and aligned with changing business needs.”
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