Offshore Business Processing is known globally for its expertise in providing companies business solutions but at the same time, it is widely recognized for its expertise in the logistics and freight forwarding industry. OBP has provided services such as simplifying supply chains for logistics companies to provide better outputs for their clients. This is what ASEAN Cargo Pty Ltd. has achieved upon partnering up with Offshore Business Processing.
ASEAN Cargo Pty Ltd. started with a single office and has grown into a major player, servicing various Australian ports, and building an extensive network of the best NVOCC operators globally. They have a highly efficient team, tasked to consolidate shipments and containers to and from major ports across the globe. The team reached this point through the help of Offshore Business Processing.
So how did ASEAN Cargo Pty Ltd achieve their goals of becoming one of the most efficient freight forwarding companies? The company acknowledged the need to address the challenge of ensuring the efficiency of their processes, which would enable them to gain an edge against the competition. The company knew that they needed the right knowledge and expertise to navigate through this change. At this point, ASEAN was not aware of the advantage that offshoring can bring to address the various pain points and change management that is needed in their business to stay ahead of the game.
This is not until Offshore Business Processing came into the picture and presented specific solutions that can help solve or manage the obstacles that the company is facing. Not only that, but OBP also played an important role in bringing measures to address certain parts of their operations, most specifically in managing manpower costs to be able to increase profit margins. This allowed ASEAN to reallocate certain resources towards other core functions of the business such as customer service and technology.
Offshore Business Processing provided many solutions but remarkably, their dedicated offshore team for ASEAN managed and prepared a comprehensive Standard Operating Procedure which served as a guide on how specific processes should be done or resolved during troubleshooting for the company. The offshore team deployed by OBP for ASEAN are experts in the freight forwarding and logistics industry. The team was able to pinpoint areas of the business where they can save more or reallocate to improve their services for their clients.
At present, ASEAN Cargo Pty Ltd. continues to thrive in the logistics industry with increased productivity and expanding global market potential, with the help of Offshore Business Processing. ASEAN continues to dominate the market and have an edge against its competitors because of the confidence that they have with their offshoring team from OBP.
Offshore Business Processing was able to provide value and deliver great results as part of their commitment to their clients. OBP was able to provide ASEAN with the best solutions fit for the increasing demands in the logistics company. Acquiring the offshore is also cost-efficient as OBP does not charge by volume but by the quality of outputs that dedicated staff provides for the company. The offshore team ensures constant communication through regular reports and meetings via video call or other exchanges, keeping everyone on the same page towards the goals of ASEAN. The company’s change management processes are designed to support the company at every stage of the transition. All these benefits allowed the Australian team to focus on other aspects of the business.
“The way that OBP and their team care about our company and the way they approach everything is with the utmost positive can-do attitude.” - Lamia Napoli, Operations Manager, ASEAN Cargo Pty Ltd.
Freight forwarders can also benefit from their dedicated team from Offshore Business Processing. Take the next step and power through the challenges of your business just like how ASEAN Cargo Pty Ltd. did for their business.
Contact us to learn how you can start with offshoring with Offshore Business Processing or schedule a call with our freight forwarding experts.
Download ASEAN Cargo Pty Ltd. case study here to learn more about their success story.