“Since working with OBP, we have found it beneficial, as we’ve been able to meet our deadlines. We’re able to obtain documents earlier than expected, which makes our job a lot easier. There’s a lot less stress on the whole sequence of events that goes from obtaining documents to getting the cargo delivered to our clients. Our clients have also benefited, as their jobs are processed a lot quicker.”
Testimonials
Freight forwarders, customs brokers, and logistics providers have shared their experiences into their successful partnership with us. Learn why they choose OBP as their preferred BPO provider.
Client Feedback
We continue to fulfill our commitments to our clients and maintain outstanding business relationships. Here's what our clients have to say:
“If there's one thing I'd really love to highlight, it's the accuracy. I never have to worry about the data integrity because it's always top notch. The strategies around onboarding and OBP's vetting program ensures that they match us with somebody that qualifies for the work. The mesh between our companies is so seamless that it doesn't make sense to not continue our partnership.”
“OBP has been really great from the time of onboarding all the way up through the employees starting. The productivity reports really give you good insight, and it's been nothing but great success for us.”
“We were looking for more than just staffing support. With OBP, we have clear processes for the team and the team is very organized. We are really seeing our operational team be able to grow in more consistent customer relations, because we have the back office helping us with that support, where our team can focus externally.”
“Our experience with OBP has been very positive: professional team, responsive management, and consistent performance. We chose OBP for their industry experience, strong talent pool, and ability to provide reliable, cost-effective operational support. Everyone is a superstar here.”
“I would absolutely recommend OBP, not only because it is an organization that really cares about their people and really cares about the service that they deliver, but they make implementation of process and procedure very easy. We know in freight forwarding, if your fundamental process and procedure is correct, your ability to deliver an agile service to your customer is expanded.”
“OBP was selected by us for the knowledge. The knowledge and the skills that they have makes them stand out from the crowd. I'd always recommend OBP. I think they stand out in the market for what they do, and their specialization in the freight forwarding industry is a real key advantage that they have to supporting their customers.”
“With OBP administrative and data entry staff, what really helped us out was to increase our business, increase our revenue, and continue to move forward and progress.”
“I would absolutely recommend OBP. They've been fantastic to deal with from day one. From the owners, right through the team leaders and managers that look after the team. Their deliverables are fantastic.”
“Our turnaround time's really our work. Our clients have been greatly improved. When they are having all registrations processed within 48 hours of departure from origin ports, this helps our clients with their ware tracking and online follow-ups, which is a great benefit to our service and to our clients.”
“It allowed us to expand our business knowing that we have a good support network here to help us expand our business in Australia.”
“OBP had a fantastic influence on our business back home. Their experience and knowledge in the freight forwarding industry is really what made them our best go forward. Our experience with OBP has been seamless. I would highly recommend OBP!”
“Our experience with OBP is excellent. At this stage, I've even recommended to some of my friendly competitors that they look at this option for their business.”
“Business partners like OBP allows us to achieve our goals. We find the market is always changing particularly with the provision of legal services. OBP has allowed us to continue to move. Personally, I enjoy working with OBP. They try to be proactive on certain things and also they are very attentive, particularly on technology issues and particularly on performance. They've seem very dedicated when it comes to issues such as individual operator or administrator, looking after a file, continually maintaining a high standard, and they appear to be very committed to that.”
“OBP has had a huge effect on our business back home. It's freed up time for our core staff in the office. They're no longer tied to a desk. We're having our offshore business partners handle a lot of our job set-up for us. We have time to focus on more important tasks. It also allows us to problem-solve or work on higher level tasks that really need more time but, previously was possibly neglected because we were stuck doing the day to day tasks of job set-up and compilation.”
“The team really know their work. They are very professional; their level of communication is amazing. I don't know any people who have bad dealings with OBP. I know a lot of people in the Freight industry that do use OBP, and it's fantastic. So honestly, just do it soon.”