Offshore Business Processing
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Our Offshore Outsourcing Process

Offshoring your back office jobs will dramatically save on your labour and office costs by up to 80%. You will receive guaranteed equal, if not better, work performance. OBP staff work the same business hours as you, and you can direct and coordinate with them as required. Find out more on why you should consider offshoring.

The trend to offshore work was first started by large multinational companies such as DHL, Jetstar, Coca Cola and Virgin Australia. This is triggered by the positive work ethic and reduced labour cost offered by offshore outsourcing in the Philippines.

Today, we offer the same great advantage plus more. We are driven with our passion to constantly search for outstanding professionals, first-rate technology and efficient BPO solutions. This is the OBP advantage.


Make an Inquiry

Contact us to find out more about how we can help your business maintain a competitive edge.

 

Offshore Outsourcing Process

This is an opportunity we offer and the process on how to relocate your jobs offshore is simple and easy with these four (4) steps:

  1. Understanding your business and your goals
  2. Map and detail the back office jobs you wish to relocate
  3. Hire and train your offshore contracted staff
  4. Commence work

OBP works hard to completely understand your requirements. We will then help you to refine your processes and look at ways in which we can save you time and money. We keep the process simple without compromising increased productivity and optimum customer satisfaction. Here at OBP, we aim for complete customer satisfaction.

OBP employs expert and experienced business analysts and together we can analyse current processes in your organisation and look at new ways to improve:

  • Company operations
  • Customer service efficiency
  • Sales performance

The main purpose behind OBP's business process mapping is to assist organisations in becoming more efficient whilst reducing costs. A clear and detailed business process map allows us to observe how and where improvements can be made to the current process. We then implement these as part of the overall offshore outsourcing process when relocating your jobs.

Understand your business and goals

Understanding your business

An OBP business consultant will meet with you and discuss your company's specific requirements to ensure a thorough understanding of your business. At this stage, we formulate a detailed specification for the list of jobs you wish to move offshore. This may include one or more of the following:


Identifying Current KPIs

To ensure your remote or offshore staff deliver more than what you are currently getting from your workforce we endeavour to understand what your current staff performance levels are and what your expectations are. We will work with you to identify your current Key Performance Indicators (KPIs) so that we can report against these in the future to ensure Best Practice is achieved consistently. Some of the factors we consider include:

  • Operations Key Performance
  • Sales Key Performance
  • Marketing Key Performance
  • Customer Service Key Performance
Map and detail the back office jobs you wish to relocate

Mapping out the Process
of Offshoring Work

Our business consultant will spend time with you in understanding each and every step of your current process. We look at ways on how to improve this process through the following steps:

  • We determine the boundaries of the tasks
  • We list, sequence and document the processes
  • We create a perfect system model
  • We analyse and ensure completeness of the system model
  • We finalise the flow chart

Thorough accurate process mapping we ensure maximum productivity.

Hire and train your offshore contracted staff

Hiring and Training Staff

OBP finds the best people for the job. We only settle for the best. As a result, you will be given an offshore team distinguished with the following factors:

  • Positive work ethic
  • Skilled and globally competitive professionals
  • High-degree of proficiency in the English language

Our offshore teams are located at our office in Manila, Philippines. Find out why the Philippines has the best advantage as a region when it comes to offshoring your staff.

Once the processes are identified, our training team will ensure that your new team is trained and is well prepared for the task assigned to them. Each staff member is oriented with the processes and the KPIs which you expect and is ready to impress you from day one.

Secured Workplace Confidentiality Process

All staff have been thoroughly screened with extensive background checks. They are inducted and supervised to maximise workplace confidentiality to ensure your business information and data is secure. We have the following procedures in place:

  • No cell phone policy in the workplace
  • Verification of submitted educational certificate
  • Requirement of three character references from their previous employers
  • Signed non-disclosure agreement by all employees
Execute and deliver your work requirements

Execution of Offshoring Services

Your new offshore team will operate under the watchful eye of OBP's Management Team to ensure a smooth transition. The Management Team will set and execute your action plan to provide maximum productivity without compromising quality of service. We have one goal in mind and that is to uphold our core values:

  • Excellence
  • Commitment
  • Partnerships
 

The Benefits of Ongoing Reporting

Understanding what your offshore team is doing at any point is critical to you and your business. OBP provides on demand reporting tools which allow you to view the KPIs and team performance. You are most welcome to communicate and supervise them anytime or you may feel the need to congratulate them for a job well done through:

  • E-mail
  • Telephone
  • Skype
  • Chat

OBP gives you the confidence you need 24/7. We give you full control of your remote staff. Call us today and have quality offshoring work you can rely and trust upon.


Make an Inquiry

Contact us to find out more about how we can help your business maintain a competitive edge.

 
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