Offshoring your back office jobs will dramatically save on your labour and office costs by up to 80%. You will receive guaranteed equal, if not better, work performance. OBP staff work the same business hours as you, and you can direct and coordinate with them as required. Find out more on why you should consider offshoring.
The trend to offshore work was first started by large multinational companies such as DHL, Jetstar, Coca Cola and Virgin Australia. This is triggered by the positive work ethic and reduced labour cost offered by offshore outsourcing in the Philippines.
Today, we offer the same great advantage plus more. We are driven with our passion to constantly search for outstanding professionals, first-rate technology and efficient BPO solutions. This is the OBP advantage.
OBP works hard to completely understand your requirements. We will then help you to refine your processes and look at ways in which we can save you time and money. We keep the process simple without compromising increased productivity and optimum customer satisfaction. Here at OBP, we aim for complete customer satisfaction.
OBP employs expert and experienced business analysts and together we can analyse current processes in your organisation and look at new ways to improve:
The main purpose behind OBP's business process mapping is to assist organisations in becoming more efficient whilst reducing costs. A clear and detailed business process map allows us to observe how and where improvements can be made to the current process. We then implement these as part of the overall offshore outsourcing process when relocating your jobs.
An OBP business consultant will meet with you and discuss your company's specific requirements to ensure a thorough understanding of your business. At this stage, we formulate a detailed specification for the list of jobs you wish to move offshore. This may include one or more of the following:
To ensure your remote or offshore staff deliver more than what you are currently getting from your workforce we endeavour to understand what your current staff performance levels are and what your expectations are. We will work with you to identify your current Key Performance Indicators (KPIs) so that we can report against these in the future to ensure Best Practice is achieved consistently. Some of the factors we consider include:
OBP finds the best people for the job. We only settle for the best. As a result, you will be given an offshore team distinguished with the following factors:
Our offshore teams are located at our office in Manila, Philippines. Find out why the Philippines has the best advantage as a region when it comes to offshoring your staff.
Once the processes are identified, our training team will ensure that your new team is trained and is well prepared for the task assigned to them. Each staff member is oriented with the processes and the KPIs which you expect and is ready to impress you from day one.
All staff have been thoroughly screened with extensive background checks. They are inducted and supervised to maximise workplace confidentiality to ensure your business information and data is secure. We have the following procedures in place:
Your new offshore team will operate under the watchful eye of OBP's Management Team to ensure a smooth transition. The Management Team will set and execute your action plan to provide maximum productivity without compromising quality of service. We have one goal in mind and that is to uphold our core values:
Understanding what your offshore team is doing at any point is critical to you and your business. OBP provides on demand reporting tools which allow you to view the KPIs and team performance. You are most welcome to communicate and supervise them anytime or you may feel the need to congratulate them for a job well done through:
OBP gives you the confidence you need 24/7. We give you full control of your remote staff. Call us today and have quality offshoring work you can rely and trust upon.
Avoid costly errors and save up to 80%.
Learn how much money you're leaving on the table in 24 hours!
India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.
Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills
The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.
Contact us today and learn how our top-notch BPO service can help
your business SAVE up to 80%!