Our Process

Offshore Outsourcing Process

Offshoring your back office jobs will dramatically save on your labour and office costs by up to 80%. You will receive guaranteed equal, if not better, work performance. OBP staff work the same business hours as you, and you can direct and coordinate with them as required. Find out more on why you should consider offshoring.

The trend to offshore work was first started by large multinational companies such as DHL, Jetstar, Coca Cola and Virgin Australia. This is triggered by the positive work ethic and reduced labour cost offered by offshore outsourcing in the Philippines.

Today, we offer the same great advantage plus more. We are driven with our passion to constantly search for outstanding professionals, first-rate technology and efficient BPO solutions. This is the OBP advantage.

  • Understanding your business and your goals
  • Map and detail the back office jobs you wish to relocate
  • Hire and train your offshore contracted staff
  • Commence work

OBP works hard to completely understand your requirements. We will then help you to refine your processes and look at ways in which we can save you time and money. We keep the process simple without compromising increased productivity and optimum customer satisfaction. Here at OBP, we aim for complete customer satisfaction.

OBP employs expert and experienced business analysts and together we can analyse current processes in your organisation and look at new ways to improve:

  • Company operations
  • Customer service efficiency
  • Sales performance

The main purpose behind OBP's business process mapping is to assist organisations in becoming more efficient whilst reducing costs. A clear and detailed business process map allows us to observe how and where improvements can be made to the current process. We then implement these as part of the overall offshore outsourcing process when relocating your jobs.

Understanding Your Business

Mapping out the Process of Offshoring Work

Hiring and Training Staff

Execution of Offshoring Services

 

Understanding Your Business

An OBP business consultant will meet with you and discuss your company's specific requirements to ensure a thorough understanding of your business. At this stage, we formulate a detailed specification for the list of jobs you wish to move offshore. This may include one or more of the following:

Identifying Current KPIs


To ensure your remote or offshore staff deliver more than what you are currently getting from your workforce we endeavour to understand what your current staff performance levels are and what your expectations are. We will work with you to identify your current Key Performance Indicators (KPIs) so that we can report against these in the future to ensure Best Practice is achieved consistently. Some of the factors we consider include:

  • Operations Key Performance
  • Sales Key Performance
  • Marketing Key Performance
  • Customer Service Key Performance

The Benefits of Ongoing Reporting

Understanding what your offshore team is doing at any point is critical to you and your business. OBP provides on demand reporting tools which allow you to view the KPIs and team performance. You are most welcome to communicate and supervise them anytime or you may feel the need to congratulate them for a job well done through:

  • E-mail
  • Telephone
  • Skype
  • Chat

OBP gives you the confidence you need 24/7. We give you full control of your remote staff. Call us today and have quality offshoring work you can rely and trust upon.

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Low Costs and Increased Conversion Rate

India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.

Highly Skilled and Available Workforce

Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills

Cultural Compatibility

The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.

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