We continue to fulfill our commitments to our clients and maintain outstanding business relationships. Here's what our clients have to say:
Business partners like OBP allows us to achieve our goals. We find the market is always changing particularly with the provision of legal services. OBP has allowed us to continue to move. Personally, I enjoy working with OBP. They try to be proactive on certain things and also they are very attentive, particularly on technology issues and particularly on performance. They've seem very dedicated when it comes to issues such as individual operator or administrator, looking after a file, continually maintaining a high standard, and they appear to be very committed to that.
I had trust in Maryann that she had our best interest at heart for our business and which way we were moving forward. They are basically a back end provider to us, to keep things moving. Our staff that we have on board here, basically, starts from the beginning of our process to the end. They would set up our orders, we have them registering jobs, we have them invoicing our customers, we have them sending shipment updates, so they're basically a back end provided to us, to keep things moving.
It's improved our customer service dramatically. The 24 hour coverage, the response time, it's just improved us overall. Personally, I feel that the team is very energetic. They are very hardworking, they don't take "No." as an answer, they are always go getting things. So it's great. It's a great tool. I will recommend it to everyone. You can see the benefits immediately. I definitely wouldn't change it for a thing.
The team really know their work.They are very professional; their level of communication is amazing.I don't know any people who have bad dealings with OBP. I know a lot of people in the Freight industry that do use OBP, and it's fantastic. So honestly, just do it soon.
OBP has had a huge effect on our business back home. It's freed up time for our core staff in the office. They're no longer tied to a desk. We're having our offshore business partners handle a lot of our job set-up for us. We have time to focus on more important tasks. It also allows us to problem-solve or work on higher level tasks that really need more time but, previously was possibly neglected because we were stuck doing the day to day tasks of job set-up and compilation.
OBP has given us a lot more time to interact with our clients and to concentrate on business decisions. I absolutely highly recommend it. The financial and time savings to us have been considerable. We found out that pretty much any business process you can write a procedure for can be performed by OBP.
Our experience with OBP has been nothing but positive. The team that we have here is fantastic in the work they do, their level of comprehension and understanding as well as next level thinking and in taking the next step in how to complete tasks. It's been a fantastic improvement for our business and I'd recommend it to anybody.
It's probably met our production a lot better. It helps when we have staff away at home because we still have a back-up here and vice-versa. Well, all staff to be honest are probably the most warm and loving, they're just an amazing bunch of people. The staff are just so diligent and wanting to help. It's just great like i can't speak more highly of the company.
Overall effect that enabled us to obviously grow is that we cut off employing locally. We can diversify, build on and provide greater service strength while still remaining a competitive advantage against the larger multi-nationals. It's surprising that from what we thought and from our past experience that was a nightmare, it's fairly seamless and quite easy with the guys at OBP.