Learn more about us and understand why our clients trust us with their offshore outsourcing needs.
OBP is a team of highly skilled human resource professionals managed by Australian and Philippine Management Teams. We have more than 10 years of experience in offshoring services to the Philippines and our simple Four-Step Process is guaranteed to reduce your labour cost to as much as 80%.
We treat our employees as family. We work hard to ensure their happiness and job satisfaction. This is key to our business success.
Expect the same treatment for each offshore outsourcing project we will assist you with, because we believe productivity and reliability are synonymous with healthy and properly compensated employees.
Many Australian companies have already relocated their jobs offshore, yet there are still some questions that require further clarification.
Offshore outsourcing is the process of relocating your business functions to lower cost countries, like the Philippines. This process involves acquiring a team of remote staff who perform some, if not most, of your back office functions.
These remote staff work for you as your employees. They work the same business hours you do and only for you.
The trend to offshore to the Philippines began ten years ago with companies like Virgin Australia, Jetstar, Telstra and ANZ. This was triggered by the following factors:
The similar time zone with Australia and New Zealand made the Philippines an attractive offshore outsourcing location. Just observe the very slight time zone difference below:
The strong Western culture from decades of influence plus the following factors makes the Philippines an ideal destination to offshore UK office work:
We understand you wish to learn more about the offshore outsourcing process offered by OBP. We have listed some of the most questions our clients ask of us.
No. We are happy to come visit you to show you the ease and convenience of relocating your back office jobs offshore FREE OF CHARGE. Call us today on +613 9975 7040 or contact us online to schedule an appointment at your convenience.
We have made it simple and easy with these four steps:
Yes. You can communicate and coordinate with them via:
We offer a wide range of services in various industries. You may have queries about these, so we have listed helpful information about the services we offer.
We provide ongoing weekly, monthly or quarterly performance reports to all OBP clients. These are tailored to your needs and performance is continually improved to ensure maximum productivity.
We are well established offshore outsourcing company for freight forwarders. We offer the following services for your freight forwarding offshoring needs:
Telemarketing / Sales
Each business has associated risks. However, we eliminate and absorb most risk factors allowing you to focus on your core business concerns.
We hire only responsible and trustworthy staff members after our extensive background check process. We induct and supervise the hiring and training process to ensure workplace confidentiality is implemented. Read more about our Workplace Confidentiality Process.
No. All offshore staff are hired after our extensive background check process and OBP demands high levels of integrity from all staff members. OBP staff are inducted and are required to sign confidentiality contracts and are supervised and monitored by Team Leaders (TL) and office managers.
Clear your mind from all hesitations. Offshore outsourcing has more advantages than disadvantages. We eliminate all risks associated with your remote staff.
Staff retention at OBP is high. However, if this does occur, OBP assumes full responsibility of recruiting and retraining your new staff member at no additional costs.
No. Staff will work according to the business hours you require.
No. People in the Philippines have a strong American culture after decades of influence. Their style of speaking and writing is similar to that of Australia, New Zealand, UK, USA and Canada, as is is their sense of style, design and entertainment. Filipinos are trained and inducted in finer cultural details and live with integrity.
No. Each offshore staff member works only for you all the time. You direct and coordinate them as you require. You can call, email, chat or text with them as needed. Also when you are traveling to the Philippines you are welcome to visit them.
Our OBP team leaders report to you, receive your job requests, assigns tasks and ensure that each staff member accomplishes their assigned tasks accordingly. We guarantee that your daily operations flow smoothly and to plan.
We worked hard in designing a great package for our employees. This is one of our secrets in maintaining high employee retention.
Yes. We offer monthly, quarterly and yearly incentives to our employees. This includes:
We give client referral bonuses and employee referral bonuses to our employees.
We follow the Philippine Government's Labor Code without compromising your business needs. We adhere to its implementing rules and policies.
Your offshore staff work the same working hours and business days as your office. They may be in the Philippines, but they follow your public holidays for guaranteed efficient company operations.
Your offshore staff are entitled to 12 sick leave days and 12 holidays.
The health and wellness of your staff is one of our top priorities. We keep their mind fit and their body in good condition ready to face daily work challenges.
Avoid costly errors and save up to 80%.
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India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.
Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills
The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.
Contact us today and learn how our top-notch BPO service can help
your business SAVE up to 80%!