Offshore Business Processing
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Frequently Asked Questions

General Questions About OBP

Learn more about us and understand why our clients trust us with their offshore outsourcing needs.

Why should I do offshoring outsourcing with OBP?

OBP is a team of highly skilled human resource professionals managed by Australian and Philippine Management Teams. We have more than 10 years of experience in offshoring services to the Philippines and our simple Four-Step Process is guaranteed to reduce your labour cost to as much as 80%.

How is OBP different from other BPO companies in the Philippines?

We treat our employees as family. We work hard to ensure their happiness and job satisfaction. This is key to our business success.

Expect the same treatment for each offshore outsourcing project we will assist you with, because we believe productivity and reliability are synonymous with healthy and properly compensated employees.


Questions About Offshore Outsourcing

Many Australian companies have already relocated their jobs offshore, yet there are still some questions that require further clarification.

What is offshore outsourcing?

Offshore outsourcing is the process of relocating your business functions to lower cost countries, like the Philippines. This process involves acquiring a team of remote staff who perform some, if not most, of your back office functions.

These remote staff work for you as your employees. They work the same business hours you do and only for you.

Why offshore to the Philippines?

The trend to offshore to the Philippines began ten years ago with companies like Virgin Australia, Jetstar, Telstra and ANZ. This was triggered by the following factors:

  • Reduced labour costs
  • Positive work ethics
  • Skilled and globally competitive professionals
  • High-degree of proficiency in the English language

Why is there a trend of offshoring Australia office work to the Philippines?

The similar time zone with Australia and New Zealand made the Philippines an attractive offshore outsourcing location. Just observe the very slight time zone difference below:

  • Same time zone with Western Australia
  • Two hours behind the East coast of Australia (AEST)
  • Four hours behind the New Zealand
  • Short flying time of only 7.5 hours from Melbourne

Why is there a trend of offshoring UK office work to the Philippines?

The strong Western culture from decades of influence plus the following factors makes the Philippines an ideal destination to offshore UK office work:

  • Reduced labour costs
  • Positive work ethics
  • Skilled and globally competitive professionals
  • High-degree of proficiency in the English language

Questions About OBP Offshore Outsourcing Process

We understand you wish to learn more about the offshore outsourcing process offered by OBP. We have listed some of the most questions our clients ask of us.

Is there any fees for offshore outsourcing consultation with OBP?

No. We are happy to come visit you to show you the ease and convenience of relocating your back office jobs offshore FREE OF CHARGE. Call us today on +613 9975 7040 or contact us online to schedule an appointment at your convenience.

How does OBP offshore outsourcing process work?

We have made it simple and easy with these four steps:

  1. We understand your business, your goals and your processes
  2. We map and detail the back office jobs you wish to relocate
  3. We hire and train your offshore contracted staff
  4. We execute the plan and commence work at your command

Can I communicate with my remote staff?

Yes. You can communicate and coordinate with them via:

  • E-mail
  • Telephone
  • Skype
  • Chat

Questions About Offshore Outsourcing Services

We offer a wide range of services in various industries. You may have queries about these, so we have listed helpful information about the services we offer.

How do I guarantee my remote staff is giving their 100% in the workplace?

We provide ongoing weekly, monthly or quarterly performance reports to all OBP clients. These are tailored to your needs and performance is continually improved to ensure maximum productivity.

What specific offshore outsourcing freight forwarding jobs does OBP provide?

We are well established offshore outsourcing company for freight forwarders. We offer the following services for your freight forwarding offshoring needs:

Accounts-Related Tasks

  • Accounts receivables
  • Accounts payables
  • Accounts reconciliation
  • Updating currency exchange rates
  • Spot quotes
  • Quotes
  • Company tariffs
  • Client rates
  • Payroll
  • General ledger posting

Operations

  • Import and export
  • Shipments and brokerage
  • Cross trade
  • Compile
  • LCL export Bill of Lading
  • Order management
  • Warehousing
  • Docs allocation
  • Track and trace
  • Sea cargo automation
  • Invoicing
  • Land costing
  • Import email management
  • Document chasing

Telemarketing / Sales

  • Appointment setting
  • Sales

Questions About Offshore Outsourcing Risks

Each business has associated risks. However, we eliminate and absorb most risk factors allowing you to focus on your core business concerns.

How does OBP secure staff members are responsible and trustworthy?

We hire only responsible and trustworthy staff members after our extensive background check process. We induct and supervise the hiring and training process to ensure workplace confidentiality is implemented. Read more about our Workplace Confidentiality Process.

Am I risking business information security and breaches in confidentiality?

No. All offshore staff are hired after our extensive background check process and OBP demands high levels of integrity from all staff members. OBP staff are inducted and are required to sign confidentiality contracts and are supervised and monitored by Team Leaders (TL) and office managers.


Questions About Offshore Disadvantages

Clear your mind from all hesitations. Offshore outsourcing has more advantages than disadvantages. We eliminate all risks associated with your remote staff.

What if my offshore staff member leaves?

Staff retention at OBP is high. However, if this does occur, OBP assumes full responsibility of recruiting and retraining your new staff member at no additional costs.

Will they be working in different times zones?

No. Staff will work according to the business hours you require.

Will these offshore staff be culturally different to us?

No. People in the Philippines have a strong American culture after decades of influence. Their style of speaking and writing is similar to that of Australia, New Zealand, UK, USA and Canada, as is is their sense of style, design and entertainment. Filipinos are trained and inducted in finer cultural details and live with integrity.

Will I lose managerial control when staff are offshore?

No. Each offshore staff member works only for you all the time. You direct and coordinate them as you require. You can call, email, chat or text with them as needed. Also when you are traveling to the Philippines you are welcome to visit them.

Our OBP team leaders report to you, receive your job requests, assigns tasks and ensure that each staff member accomplishes their assigned tasks accordingly. We guarantee that your daily operations flow smoothly and to plan.


Questions About Employee Compensation and Benefits

We worked hard in designing a great package for our employees. This is one of our secrets in maintaining high employee retention.

Do you offer incentives to your employees?

Yes. We offer monthly, quarterly and yearly incentives to our employees. This includes:

  • Movie passes
  • Domestic travel
  • Hotel accommodation
  • Gift certificates
  • Opportunity to visit Australia

What types of bonuses do you give your employees?

We give client referral bonuses and employee referral bonuses to our employees.


Questions About Offshore Outsourcing Regulatory Rules

We follow the Philippine Government's Labor Code without compromising your business needs. We adhere to its implementing rules and policies.

Do they work on Philippine public holidays?

Your offshore staff work the same working hours and business days as your office. They may be in the Philippines, but they follow your public holidays for guaranteed efficient company operations.

How does sick leave and holidays work for my offshore staff?

Your offshore staff are entitled to 12 sick leave days and 12 holidays.

The health and wellness of your staff is one of our top priorities. We keep their mind fit and their body in good condition ready to face daily work challenges.


Make an Inquiry

Contact us to find out more about how we can help your business maintain a competitive edge.

 
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