Offshore Business Processing
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The OBP Management Team

OBP is an established independent offshoring outsourcing firm with Australian roots committed to uphold commitment, excellence and partnerships in all its endeavors. Its staff is its culture and its management team serves as its captain. Its management team of highly skilled professionals is adept in offshoring work in a range of industries.

Our Managing Director, Maryann Farrugia was a visionary in offshore processing when she started a small web development team in Manila 10 years ago to service her Australian client base. She noticed how culturally similar Australians and Filipinos were in how they design and communicate and saw this as an opportunity to develop the BPO industry in Australia.

Our Finance and Operations Director, Peter DeAngelis spent a lot of time travelling to and from the Philippines over the years. His knowledge of the Philippines, the Filipino culture and his understanding of the BPO industry placed him in a unique position to be able to combine the two with ease.

Peter and Maryann create a formidable team. With Maryann's remarkable sales and marketing experience and Peter's many years of finance and operations experience, OBP was created. Both individuals are committed to providing an excellent, innovative and efficient BPO service.

Maryann Farrugia

Managing Director

Maryann's years of experience in the BPO industry and expertise in freight forwarding provides innovative and customised solutions to various industries.

  • Over 10 years of experience in offshoring industry
  • Over 20 years of dedicated experience in the freight forwarding industry
  • Established Pangaea, a world class freight software system that revolutionized the international supply chain management industry
  • CEO and founder of Vixen Internet Solutions, an established web solutions company in Australia
  • Established Contact Software, the first-web based sales force automation company in Australia

Mylyn Ferido-Magpantay

Mylyn Ferido-Magpantay

Operations Manager

Mylyn's years of management and supervisory experience plays an integral role for the growing success of OBP.

  • Attended an Online Harvard Supervisory Certification Program
  • 6 years of inbound, outbound and quality control offshore call center experience
  • 4 years of quality control offshore call centre experience
  • Over 10 years of offshore business management expertise

Chris Malong

Chris Malong

Process Development Manager

With over 10 years in the BPO industry, Chris has gained proficient understanding on quality and operations management that helps an organization meet its goals. As part of OBP, his contribution to the company entails the development of streamlined processes.

  • With over a decade of Operations, Quality and Training Management experience
  • Adept knowledge on the Business Process Outsourcing (BPO) industry
  • Six Sigma Yellow Belt Certified and undergoing Lean Six Sigma Green Belt Training

Steve Domingo

Steve Domingo

Client Relations Manager

Steve Domingo is a seasoned account/business development manager with skills in developing new business and nurturing key relationships to create win-win scenarios.

  • Over 10 years within the Call Center and Outsourcing industry
  • Experienced in establishing network from various organizations
  • Proven track record in Key Account Management and New Business Sales

Dianne David

Dianne David

Team Manager

Dianne has over 8 years of experience in the BPO industry. She has been in the fields of Sales, Customer Support and Operations. As Team Manager, she's responsible of working hand-in-hand with the Operations Team to ensure smooth execution of day-to-day transactions.

  • Over 4 years' experience in Client and People Management
  • Over 8 years' experience in Business, Client and Customer Support
  • Her role will cover the development and implementation of programs and policies to support the company's strategies

Sue Gonzales

Sue Gonzales

Project Implementation Officer

Sue's contribution to the company is on building established project management. With vast skills and experience, OBP is confident that this goal will be met.

  • Business Process Outsourcing Diploma from ADMU
  • Worked for Maersk Global Service Centre for 10 years
  • Over 10 years of dedicated leadership experience
  • Over 4 years of project management, strategic planning and process expertise

Armand Paul Bunolna

Armand Bunolna

Training Supervisor

Armand has over 8 years in Academic and Corporate Training. In the field of Corporate Training, he has experience in handling Foundation Skills and Product Specifics for various programs. As a Training Supervisor, he will be responsible in leading a team of trainers to ensure that they are properly developed and equipped.

  • Over 4 years in Corporate Training and Development
  • Over 8 years experience in Training and People Development
  • His role covers handling the development and implementation of training programs, planning and allocating learning resources, and leading the team of trainers to support and achieve organizational objectives

Daryl Gaudiel

Daryl Gaudiel

Project Manager

Daryl has more than 5 years' experience of being a Project Manager. As a Project Manager, his job is to ensure the smooth flow of projects throughout its life cycle- Inception, Planning, Costing, Development, Monitoring, Validation and Launch.

  • 8 years of Professional career
  • More than 5 years' experience in Project Management
  • Gained experiences in industries such as in Manufacturing, Semiconductor, Hardware, Software Development and BPO
  • Knowledgeable in both Waterfall and Agile ( with scrum ) project management methodologies

Marlon Sayson

Marlon Sayson

IT Supervisor

Marlon has over 15 years of experience in the IT Industry. He takes charge of OBP's IT Department, ensuring the achievement of all business requirements, availability and stability of the IT Systems

  • Over 15 years IT expertise
  • 15 years in IT Operation and IT infrastructure Management from Manufacturing, Banking and IT Services Industry
  • His role will cover the administration of IT related business requirements and objectives to support the company and business' strategy

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