OBP is an established independent offshoring outsourcing firm with Australian roots committed to uphold commitment, excellence and partnerships in all its endeavors. Its staff is its culture and its management team serves as its captain. Its management team of highly skilled professionals is adept in offshoring work in a range of industries.
Our Managing Director, Maryann Farrugia was a visionary in offshore processing when she started a small web development team in Manila 10 years ago to service her Australian client base. She noticed how culturally similar Australians and Filipinos were in how they design and communicate and saw this as an opportunity to develop the BPO industry in Australia.
Our Finance and Operations Director, Peter DeAngelis spent a lot of time travelling to and from the Philippines over the years. His knowledge of the Philippines, the Filipino culture and his understanding of the BPO industry placed him in a unique position to be able to combine the two with ease.
Peter and Maryann create a formidable team. With Maryann's remarkable sales and marketing experience and Peter's many years of finance and operations experience, OBP was created. Both individuals are committed to providing an excellent, innovative and efficient BPO service.
With over 10 years in the BPO industry, Chris has gained proficient understanding on quality and operations management that help an organization meet its goals. As part of OBP, his contribution to the company entails the development of streamlined processes.Read More
Steve Domingo is a seasoned account/business development manager with skills at developing new business and nurturing key relationships to create win-win scenarios.Read More
Dianne has over 8 years of experience in the BPO industry. She has been in the fields of Sales, Customer Support and Operations. As Team Manager, she's responsible of working hand-in-hand with Operations Team to ensure smooth execution of day-to-day transactions.Read More
Sue has been working in the BPO industry for over a decade. As part of OBP, her goal is to provide support for Process Development which contributes to the expansion of the company.Read More
Ally has 12+ years of Call Center/BPO experience in management/senior management capacity. Working experience in quality assurance, client services, implementation and vendor management. Ally's contribution to the company is on building established project management.Read More
Armand has over 8 years in Academic and Corporate Training. In the field of Corporate Training, he has experience in handling Foundation Skills and Product Specifics for various programs. As a Training Supervisor, he will be responsible in leading a team of trainers to ensure that they are properly developed and equipped.Read More
Daryl has more than 5 years' experience of being a Project Manager. As a Project Manager, his job is to ensure the smooth flow of projects throughout its life cycle- Inception, Planning, Costing, Development, Monitoring, Validation and Launch.Read More
Marlon has over 15 years of experience in IT Industry. He'll be taking charge of OBP's IT Department, ensuring the achievement of all business requirements, availability and stability of the IT SystemsRead More
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India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.
Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills
The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.
Contact us today and learn how our top-notch BPO service can help
your business SAVE up to 80%!