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As a WiseTech Service Partner with the most number of CargoWise Certified Consultants in one company globally, OBP helps our operating customers around the world to use and utilize CargoWise One optimally and to extend the system by useful components.
A comprehensive CargoWise support is made easy through Offshore Business Processing. We help our CargoWise customers around the world to use and utilize CargoWise One optimally and to extend the system by useful components.
The CargoWise Helpdesk will enable you to resolve any issues that you may be experiencing while using CargoWise. Our team is enabled to assist with a wide range of support services in troubleshooting and educating businesses about CargoWise. We have equipped and skillful staff who have been trained to the highest level and certified by WiseTech so you can rest assured of the quality and expertise of assistance that our CargoWise Help Desk can provide.
With the CargoWise Helpdesk, you can save time and increase your productivity in your business. We are here to support and help you maintain your CargoWise.
Enhance your support experience by lodging a ticket or speak to one of our team members for assistance so no more link to videos that take up too much time in finding a resolution
Let us walk you through your CargoWise One system when it gets complicated on your end. With real-time updates, you can guarantee you get the right information and process to guide your decisions.
Our Help desk support allows your staff to work seamlessly, which means more productive agents and more satisfied customers.
You agree with us with a ticket quota at a monthly fixed price. A ticket with a detailed questionnaire or problem description, will be processed and we will provide you with a comprehensive solution which is supplied by our 1st level support. If the ticket has been escalated to a 2nd level support, it will then be considered as a separate project. If your ticket requirement exceeds the agreed monthly quota, you(client) can still lodge tickets after confirming the additional charge per ticket beyond your monthly subscription. You will receive a report on called tickets, so that your ticket consumption is always transparent.
Already have an account? Lodge a ticket here.
Contact us today and learn how our top-notch BPO service can help your business SAVE up to 80%!
Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.offshorebusinessprocessing.com/, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policies of authorized third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and will be made available on our website.