CargoWise Helpdesk

Need Help with Cargowise?

As a WiseTech Service Partner with the most number of CargoWise Certified Consultants in one company globally, OBP helps our operating customers around the world to use and utilize CargoWise One optimally and to extend the system by useful components.

Your Ticket for Cargowise Support

A comprehensive CargoWise support is made easy through Offshore Business Processing. We help our CargoWise customers around the world to use and utilize CargoWise One optimally and to extend the system by useful components.

The CargoWise Helpdesk will enable you to resolve any issues that you may be experiencing while using CargoWise. Our team is enabled to assist with a wide range of support services in troubleshooting and educating businesses about CargoWise. We have equipped and skillful staff who have been trained to the highest level and certified by WiseTech so you can rest assured of the quality and expertise of assistance that our CargoWise Help Desk can provide.

With the CargoWise Helpdesk, you can save time and increase your productivity in your business. We are here to support and help you maintain your CargoWise.

Your advantage

There is no setup fee
No lock in contract
Get comprehensive solutions from CargoWise Certified Consultants
Flexible adjustment of the ticket volume according to your needs
Transparent ticket consumption through monthly report

Principle

You agree with us with a ticket quota at a monthly fixed price. A ticket with a detailed questionnaire or problem description, will be processed and we will provide you with a comprehensive solution which is supplied by our 1st level support. If the ticket has been escalated to a 2nd level support, it will then be considered as a separate project. If your ticket requirement exceeds the agreed monthly quota, you(client) can still lodge tickets after confirming the additional charge per ticket beyond your monthly subscription. You will receive a report on called tickets, so that your ticket consumption is always transparent.

Frequently Asked Questions

1. How much is the cost per ticket?

The standard package is priced at US $200 monthly for 10 tickets per branch. An additional charge of US $20 per succeeding ticket.

2. Do you provide training on Helpdesk before we begin?

Training is not included but we will provide an overview and instruction manuals to assist you.

3. Do you have qualified teams to offer this service?

OBP's internal team comprises of Cargowise Certified Professionals and Specialists with the experience of assisting numerous clients both in Cargowise modifications and in offshore operations.

4. Can anyone create a ticket?

Clients will be provided with log in credentials which ensures only authorized parties can create a ticket.

5. How do I track progress on a ticket?

With the credentials provided, clients can track the status of their ticket through our ticketing portal along with the summary of the activities (including logs of calls and queries related to the particular ticket).

6. What is your response time?

Response time is within the next business day.

7. What if I have my own ticketing system?

Ticketing and tracking should solely be done via OBP's ticketing system.

8. What if we require something that is outside of the scope of our Helpdesk offering?

The premise of the Helpdesk is that the officer should only assist through the available channels without any hands-on involvement. Anything outside of those set parameters can be escalated to OBP's Consulting team as a separate project.



Contact Us

CALL: +613 9975 7040
TOLL FREE: 1300 722 440 (Australia Only)
EMAIL: cwhelpdesk@offshorebusinessprocessing.com

Operating Hours

9AM - 6PM (AEST) Mondays - Fridays (including holidays)

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Privacy Policy

Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

This Privacy Policy is hereby adopted in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant policies, including issuances by the National Privacy Commission; and your rights to privacy under the Australian Privacy Act 1988 (Cth). This organization respects and values your data privacy rights, and ensures that all personal data collected from clients and customers are processed in adherence to the general principles of transparency, legitimate purpose, and proportionality.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.offshorebusinessprocessing.com/, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policies of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and will be made available on our website.

We'll handle your personal information in line with our Privacy Policy.
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