CargoWise Helpdesk

Need Help with Cargowise?

As a CargoWise Service Partner with the most number of CargoWise Certified Consultants in one company globally, OBP helps our operating customers around the world to use and utilize CargoWise optimally and to extend the system by useful components.

Your Ticket for Cargowise Support

A comprehensive CargoWise support is made easy through Offshore Business Processing. We help our CargoWise customers around the world to use and utilize CargoWise optimally and to extend the system by useful components.

The CargoWise Helpdesk will enable you to resolve any issues that you may be experiencing while using CargoWise. Our team is enabled to assist with a wide range of support services in troubleshooting and educating businesses about CargoWise. We have equipped and skillful staff who have been trained to the highest level and certified by WiseTech so you can rest assured of the quality and expertise of assistance that our CargoWise Help Desk can provide.

With the CargoWise Helpdesk, you can save time and increase your productivity in your business. We are here to support and help you maintain your CargoWise.

Your advantage

There is no setup fee
No lock in contract
Get comprehensive solutions from CargoWise Certified Consultants
Flexible adjustment of the ticket volume according to your needs
Transparent ticket consumption through monthly report

Principle

You agree with us with a ticket quota at a monthly fixed price. A ticket with a detailed questionnaire or problem description, will be processed and we will provide you with a comprehensive solution which is supplied by our 1st level support. If the ticket has been escalated to a 2nd level support, it will then be considered as a separate project. If your ticket requirement exceeds the agreed monthly quota, you(client) can still lodge tickets after confirming the additional charge per ticket beyond your monthly subscription. You will receive a report on called tickets, so that your ticket consumption is always transparent.

Frequently Asked Questions

1. How much is the cost per ticket?

The standard package is priced at US $200 monthly for 10 tickets per branch. An additional charge of US $20 per succeeding ticket.

2. Do you provide training on Helpdesk before we begin?

Training is not included but we will provide an overview and instruction manuals to assist you.

3. Do you have qualified teams to offer this service?

OBP's internal team comprises of Cargowise Certified Professionals and Specialists with the experience of assisting numerous clients both in CargoWise modifications and in offshore operations.

4. Can anyone create a ticket?

Clients will be provided with log in credentials which ensures only authorized parties can create a ticket.

5. How do I track progress on a ticket?

With the credentials provided, clients can track the status of their ticket through our ticketing portal along with the summary of the activities (including logs of calls and queries related to the particular ticket).

6. What is your response time?

Response time is within the next business day.

7. What if I have my own ticketing system?

Ticketing and tracking should solely be done via OBP's ticketing system.

8. What if we require something that is outside of the scope of our Helpdesk offering?

The premise of the Helpdesk is that the officer should only assist through the available channels without any hands-on involvement. Anything outside of those set parameters can be escalated to OBP's Consulting team as a separate project.

9. What are your operating hours?

9AM - 6PM (AEST) Mondays - Fridays (including holidays)

Contact Us
CALL: +613 9975 7040
TOLL FREE: 1300 722 440 (Australia Only)
EMAIL: cwhelpdesk@offshorebusinessprocessing.com

Already have an account? Lodge a ticket here.

 

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Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosure

Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411

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