Retail and E-Commerce

Offshore Outsourcing Solutions For The Retail Industry

The retail industry continues to change at a rapid rate and companies must remain vigilant and aggressive in their business strategies to ensure their survival. High street stores find themselves in a very competitive market; however, the competition is compounded with ever increasing pressure from extremely lucrative E-commerce companies.

High customer satisfaction is essential in the retail industry. Your customers must be satisfied with the product and the services offered, for the continued success of your business. It is well understood that the best customer experience leads to customer advocates and the potential for an increase in future sales. At OBP we use our advanced business knowledge to provide you the competitive advantage.

Outsourcing Solutions That Give You A Clear Advantage

OBP offers customized outsourcing solutions to all retail companies. Industry challenges and customer buying habits are carefully considered. We map out the customer experience from entry to the sales experience through to the sale.

Our services include:

  • Customer care
  • Sales support
  • Live chat support
  • Digital marketing
  • Web & logo design
  • Brand advocacy
  • Administrative tasks & data entry
  • Email marketing services
  • Digital photograph editing
  • Web Analytics and reporting
  • Payment and billing support
  • Email management
  • Inventory accounting

There are many benefits to be realized through successful offshore outsourcing such as:

  • Increased customer satisfaction
  • Increase efficiencies
  • Enhance retail operations
  • Achieve competitive advantage
  • Improved customer service

At OBP we offer an outstanding service delivered by industry professionals who are dedicated to making a difference to your business. We offer a holistic range of services which are tailored to suit any retail business such as departments stores, warehouse retailers, grocery stores, discount retailers and specialty retailers. Together we offer you the opportunity to take your business to the next level and provide you with a clear advantage.

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