Our Process

Offshore Outsourcing Process

Offshoring your back office jobs will dramatically save on your labour and office costs by up to 80%. You will receive guaranteed equal, if not better, work performance. OBP staff work the same business hours as you, and you can direct and coordinate with them as required. Find out more on why you should consider offshoring.

The trend to offshore work was first started by large multinational companies such as DHL, Jetstar, Coca Cola and Virgin Australia. This is triggered by the positive work ethic and reduced labour cost offered by offshore outsourcing in the Philippines.

Today, we offer the same great advantage plus more. We are driven with our passion to constantly search for outstanding professionals, first-rate technology and efficient BPO solutions. This is the OBP advantage.

  • Understanding your business and your goals
  • Map and detail the back office jobs you wish to relocate
  • Hire and train your offshore contracted staff
  • Commence work

OBP works hard to completely understand your requirements. We will then help you to refine your processes and look at ways in which we can save you time and money. We keep the process simple without compromising increased productivity and optimum customer satisfaction. Here at OBP, we aim for complete customer satisfaction.

OBP employs expert and experienced business analysts and together we can analyse current processes in your organisation and look at new ways to improve:

  • Company operations
  • Customer service efficiency
  • Sales performance

The main purpose behind OBP's business process mapping is to assist organisations in becoming more efficient whilst reducing costs. A clear and detailed business process map allows us to observe how and where improvements can be made to the current process. We then implement these as part of the overall offshore outsourcing process when relocating your jobs.

Understanding Your Business

Mapping out the Process of Offshoring Work

Hiring and Training Staff

Execution of Offshoring Services

 

Understanding Your Business

An OBP business consultant will meet with you and discuss your company's specific requirements to ensure a thorough understanding of your business. At this stage, we formulate a detailed specification for the list of jobs you wish to move offshore. This may include one or more of the following:

Identifying Current KPIs


To ensure your remote or offshore staff deliver more than what you are currently getting from your workforce we endeavour to understand what your current staff performance levels are and what your expectations are. We will work with you to identify your current Key Performance Indicators (KPIs) so that we can report against these in the future to ensure Best Practice is achieved consistently. Some of the factors we consider include:

  • Operations Key Performance
  • Sales Key Performance
  • Marketing Key Performance
  • Customer Service Key Performance

The Benefits of Ongoing Reporting

Understanding what your offshore team is doing at any point is critical to you and your business. OBP provides on demand reporting tools which allow you to view the KPIs and team performance. You are most welcome to communicate and supervise them anytime or you may feel the need to congratulate them for a job well done through:

  • E-mail
  • Telephone
  • Skype
  • Chat

OBP gives you the confidence you need 24/7. We give you full control of your remote staff. Call us today and have quality offshoring work you can rely and trust upon.

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Low Costs and Increased Conversion Rate

India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.

Highly Skilled and Available Workforce

Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills

Cultural Compatibility

The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.

Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosure

Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411

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