Our Process

Offshore Outsourcing Process

Offshoring your back office jobs will dramatically save on your labour and office costs by up to 80%. You will receive guaranteed equal, if not better, work performance. OBP staff work the same business hours as you, and you can direct and coordinate with them as required. Find out more on why you should consider offshoring.

The trend to offshore work was first started by large multinational companies such as DHL, Jetstar, Coca Cola and Virgin Australia. This is triggered by the positive work ethic and reduced labour cost offered by offshore outsourcing in the Philippines.

Today, we offer the same great advantage plus more. We are driven with our passion to constantly search for outstanding professionals, first-rate technology and efficient BPO solutions. This is the OBP advantage.

  • Understanding your business and your goals
  • Map and detail the back office jobs you wish to relocate
  • Hire and train your offshore contracted staff
  • Commence work

OBP works hard to completely understand your requirements. We will then help you to refine your processes and look at ways in which we can save you time and money. We keep the process simple without compromising increased productivity and optimum customer satisfaction. Here at OBP, we aim for complete customer satisfaction.

OBP employs expert and experienced business analysts and together we can analyse current processes in your organisation and look at new ways to improve:

  • Company operations
  • Customer service efficiency
  • Sales performance

The main purpose behind OBP's business process mapping is to assist organisations in becoming more efficient whilst reducing costs. A clear and detailed business process map allows us to observe how and where improvements can be made to the current process. We then implement these as part of the overall offshore outsourcing process when relocating your jobs.

Understanding Your Business

Mapping out the Process of Offshoring Work

Hiring and Training Staff

Execution of Offshoring Services

 

Understanding Your Business

An OBP business consultant will meet with you and discuss your company's specific requirements to ensure a thorough understanding of your business. At this stage, we formulate a detailed specification for the list of jobs you wish to move offshore. This may include one or more of the following:

Identifying Current KPIs


To ensure your remote or offshore staff deliver more than what you are currently getting from your workforce we endeavour to understand what your current staff performance levels are and what your expectations are. We will work with you to identify your current Key Performance Indicators (KPIs) so that we can report against these in the future to ensure Best Practice is achieved consistently. Some of the factors we consider include:

  • Operations Key Performance
  • Sales Key Performance
  • Marketing Key Performance
  • Customer Service Key Performance

The Benefits of Ongoing Reporting

Understanding what your offshore team is doing at any point is critical to you and your business. OBP provides on demand reporting tools which allow you to view the KPIs and team performance. You are most welcome to communicate and supervise them anytime or you may feel the need to congratulate them for a job well done through:

  • E-mail
  • Telephone
  • Skype
  • Chat

OBP gives you the confidence you need 24/7. We give you full control of your remote staff. Call us today and have quality offshoring work you can rely and trust upon.

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Low Costs and Increased Conversion Rate

India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.

Highly Skilled and Available Workforce

Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills

Cultural Compatibility

The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.

Privacy Policy

Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

This Privacy Policy is hereby adopted in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant policies, including issuances by the National Privacy Commission; and your rights to privacy under the Australian Privacy Act 1988 (Cth). This organization respects and values your data privacy rights, and ensures that all personal data collected from clients and customers are processed in adherence to the general principles of transparency, legitimate purpose, and proportionality.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.offshorebusinessprocessing.com/, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policies of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and will be made available on our website.


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