"Providing a scalable growth model for companies globally"
Think of the OBP Enterprise Hub as your regional offshore team supporting your customers and operations globally 24/7. We understand that every business supports its customers in different ways. We will take time to understand how you manage and deliver services to your customers while leveraging an abundant talent eco-system of highly skilled professionals to build your regional hub.
Whether you want a team of account managers retaining / servicing your lower value accounts, doing quotations for your sales team, providing project management, service delivery, billing specialists, gathering customer insights or analyzing data then the OBP Enterprise Hub is the place you can grow a regional presence in Asia or even globally with minimal capex investment.
Offshore enterprise sales and marketing hubs are becoming increasingly common place for firms looking to expand into global markets with the ability of servicing customers from their respective domestic markets or global markets.
As supply chains have grown with increasing globalization and improvements in information technology, many multinational enterprises (MNEs) have sought to locate specific elements of their business support, sales and supply chain within centralized hubs in the SE Asia region. Examples of this include major brands such as LinkedIn, Telstra, Agoda who are already adopting this model with much success across the region.
With increased cash flow and revenue growth, international companies from mid-caps through to large multinational corporations will continue to look at markets in Asia as a highly advantageous location for establishing or expanding their global business operations.
It is costly and timely to set up an overseas entity, recruit staff, secure leases, procure equipment and deal with regulatory requirements/ permits. OBP has been operating for nearly a decade. We take this headache away from you so you can begin building your team and focus on driving efficiencies to your business operations asap.
Business to business customers are increasingly expecting to be serviced 24/7 via multiple touch points. You can leverage the OBP Enterprise Hub software to provide 24/7 support or delivery at a competitive price point through phone, live chat, email and social media. This increases your productivity and enables a consistent customer experience.
As we all know finding the right talent can be a challenge for any business. With the high number of graduates and highly skilled English speaking professionals in Manila who have years of experience working for multinational companies you can feel rest assured that the OBP Enterprise Hub will be an extension of your team back home.
Acquiring and developing new business in the region
Ensuring timely and efficient delivery of your services to your clients across the globe
Managing growth and retention of your existing accounts through phone-based account management
Helping you grow your online brand
Providing technical or deep domain pre-sales support
Supporting your key clients through quoting, administration, proposal building for your busy BDM's
Answering your clients billing / account concerns on simple and complex billing
Providing debt collection, payment plans and recoveries
Allowing your business to keep track of all your financial transactions
Provide quality metric analysis on compliance scores, CSAT/Customer Satisfaction, first call resolution and other quality performance measures
Dedicated business support for your senior executives who are on the move!
Take the time out of screening and hiring so your onshore team can focus on final hiring interviews and senior appointments
Avoid costly errors and save up to 80%.
Learn how much money you're leaving on the table in 24 hours!
India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.
Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills
The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.
Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Republic Act 10173 otherwise known as the Data Privacy Act of 2012 and your rights to privacy under the Australian Privacy Act 1988 (Cth).
The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au/
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.offshorebusinessprocessing.com/, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policy of authorized third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Offshore Business Processing will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
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