"Providing a scalable growth model for companies globally"
Think of the OBP Enterprise Hub as your regional offshore team supporting your customers and operations globally 24/7. We understand that every business supports its customers in different ways. We will take time to understand how you manage and deliver services to your customers while leveraging an abundant talent eco-system of highly skilled professionals to build your regional hub.
Whether you want a team of account managers retaining / servicing your lower value accounts, doing quotations for your sales team, providing project management, service delivery, billing specialists, gathering customer insights or analyzing data then the OBP Enterprise Hub is the place you can grow a regional presence in Asia or even globally with minimal capex investment.
Offshore enterprise sales and marketing hubs are becoming increasingly common place for firms looking to expand into global markets with the ability of servicing customers from their respective domestic markets or global markets.
As supply chains have grown with increasing globalization and improvements in information technology, many multinational enterprises (MNEs) have sought to locate specific elements of their business support, sales and supply chain within centralized hubs in the SE Asia region. Examples of this include major brands such as LinkedIn, Telstra, Agoda who are already adopting this model with much success across the region.
With increased cash flow and revenue growth, international companies from mid-caps through to large multinational corporations will continue to look at markets in Asia as a highly advantageous location for establishing or expanding their global business operations.
It is costly and timely to set up an overseas entity, recruit staff, secure leases, procure equipment and deal with regulatory requirements/ permits. OBP has been operating for nearly a decade. We take this headache away from you so you can begin building your team and focus on driving efficiencies to your business operations asap.
Business to business customers are increasingly expecting to be serviced 24/7 via multiple touch points. You can leverage the OBP Enterprise Hub software to provide 24/7 support or delivery at a competitive price point through phone, live chat, email and social media. This increases your productivity and enables a consistent customer experience.
As we all know finding the right talent can be a challenge for any business. With the high number of graduates and highly skilled English speaking professionals in Manila who have years of experience working for multinational companies you can feel rest assured that the OBP Enterprise Hub will be an extension of your team back home.
Acquiring and developing new business in the region
Ensuring timely and efficient delivery of your services to your clients across the globe
Managing growth and retention of your existing accounts through phone-based account management
Helping you grow your online brand
Providing technical or deep domain pre-sales support
Supporting your key clients through quoting, administration, proposal building for your busy BDM's
Answering your clients billing / account concerns on simple and complex billing
Providing debt collection, payment plans and recoveries
Allowing your business to keep track of all your financial transactions
Provide quality metric analysis on compliance scores, CSAT/Customer Satisfaction, first call resolution and other quality performance measures
Dedicated business support for your senior executives who are on the move!
Take the time out of screening and hiring so your onshore team can focus on final hiring interviews and senior appointments
Avoid costly errors and save up to 80%.
Learn how much money you're leaving on the table in 24 hours!
India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.
Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills
The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.
Contact us today and learn how our top-notch BPO service can help
your business SAVE up to 80%!