Telstra Global Advantage
Telstra was the only choice for OBP's telecommunications and information services needs. It is the leading and largest telecommunications and information services company in Australia. It services over 200 of the listed top 500 companies in Europe, America and Asia Pacific. It is recognised globally as a telecommunications leader in the industry due to the following features:
Multi-Media Agent Queue and Campaigns
It has the ability to create a single queue across the following platforms:
- SMS
- Voice
- Webchat
- Social media
Advanced Outbound Features
It offers the following conveniences for more effective call monitoring and analysis:
- Script editing
- Lead management and campaign
- Automatic call recording capabilities
Additional BPO Service Features
- Multi-device real-time reporting that is available on desktop, mobile or tablet devices
- Global cloud platform accessible by agents at different locations, which is ideal for both main contact center and remote contact center
- Rapid Disaster Recovery Site, which is a live disaster recovery site that can be accessed by agents and can be activated from various locations, even from home
- Integration capability with existing technologies that enables businesses to introduce innovation, functionalities and scalability, whilst still allowing it to drive value from their existing platform
Communication is important in building client trust and confidence. We choose Telstra because of its unparalleled service. Our clients deserve the best and we give them first-rate technology with Telstra as our partner.
WiseTech Global Partnership
WiseTech Global is an innovative, multi-award winning global developer of cloud-based software solutions for the international and domestic logistics industries. Since 1994 we have helped logistics companies efficiently manage the movement of goods and information. With over 6,000 customers across 7,000 sites in more than 125 countries, our breakthrough software solutions are renowned for their powerful productivity, extensive functionality, comprehensive integration, deep compliance capabilities, and their truly global reach.
Our leading product, CargoWise One, provides the most sophisticated and comprehensive end-to-end logistics solution in the world, and forms an integral link in the global supply chain. From single-office businesses to large multinational companies worldwide, our clients are able to improve their visibility, efficiency, quality of service, and profitability by adopting our next-generation technology.
As an innovator, we use software and hardware to solve problems and create new ways of working and living. We build products using the latest software tools and the best hardware platforms, and we take pride in delivering solutions that make a significant difference to our customers, partners, staff, shareholders, and the logistics industry at large.
Our people are the core of who we are. The accumulation of our collective experience, shared values, and individual skills has allowed our business to deliver industry leading solutions that exceed expectations. We are a mature, profitable, rapidly expanding business focused on great products, the intellectual property that drives them, the brands they create, and the markets and customers they serve.
WiseTech Global was founded in 1994 in Sydney, Australia, with a mission to lead the international logistics industry in technology innovation. The company now operates worldwide with offices in Australia, China, New Zealand, Singapore, South Africa, United Kingdom and the United States.
Microsoft Advantage
Offshore Business Processing (OBP) is now part of the Microsoft Partner Network (MPN) community. With this partnership, OBP gains an advantage in our IT delivery which we can offer to our clients as well as well as our staff.
What is Microsoft Partner Network
Microsoft Partner Network (MPN) provides a broad scope of software services to address our business needs, especially in terms of information technology (IT). It helps its community of businesses with strategic and developmental actions with its technology infrastructure so to help achieve its business goals.
Core Benefits and Features
With this partnership, OBP is able to offer the service of providing better software services to its clients. The two major benefits that MPN covers are firstly it allows OBP to enable Microsoft products to its clients and updating OBP's core internal technology infrastructure. Whilst clients are attending to their businesses, they can be assured that their offshore team within OBP uses the best software that can contribute to their productivity goals. Moreover, they can also take advantage of this opportunity to use these latest Microsoft software products and benefit from the latest softwares features and capabilities.
Other Microsoft Partner Network Benefits Include:
- Sell
Through MPN, OBP can deliver Microsoft products instantly and at the best pricing to its customers. This includes a feature called the Online Services Partner Dashboard where customers' subscriptions can be easily tracked and managed. It allows speedy processing of renewals, trials, quotes and activation statuses of the subscribed customers as well as internally.
- Plan and Enable
OBP looks forward to enabling and planning more for the business. The partnership with MPN enables OBP to sharpen its skills through training that will be provided regarding the latest Microsoft technologies. This is beneficial most especially to clients who can use these software products that would make the productivity and quality working processes possible.
- Support
With MPN, OBP can touch base with Microsoft engineers and connect with other partners at no cost to our customers. This allows the internal technical support team at OBP to continuously develop and grow whilst having access to the latest updates on Microsoft technologies.
Microlistics Partnership
Microlistics is an industry-leading Warehouse Management Solutions company solving warehousing for small local companies to large multi-site, multi-brand, multi-channel international companies globally. Its award-winning WMS solution, a single product, has successfully been deployed across multiple market verticals. Recognized in the Gartner Magic Quadrant, Microlistics is a part of WiseTech Global.
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Low Costs and Increased Conversion Rate
India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.
Highly Skilled and Available Workforce
Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills
Cultural Compatibility
The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.
Privacy Policy
Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
This Privacy Policy is hereby adopted in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant policies, including issuances by the National Privacy Commission; and your rights to privacy under the Australian Privacy Act 1988 (Cth). This organization respects and values your data privacy rights, and ensures that all personal data collected from clients and customers are processed in adherence to the general principles of transparency, legitimate purpose, and proportionality.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.offshorebusinessprocessing.com/, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policies of authorized third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorized by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorized by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and will be made available on our website.
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