Telstra Global Advantage
Telstra is the only choice for OBP's telecommunications and information services needs. It is the leading and largest telecommunications and information services company in Australia. It services over 200 of the listed top 500 companies in Europe, America and Asia Pacific. It is recognised globally as a telecommunications leader in the industry due to the following features:
Multi-Media Agent Queue and Campaigns
It has the ability to create a single queue across the following platforms:
- SMS
- Voice
- Webchat
- Social media
Advanced Outbound Features
It offers the following conveniences for more effective call monitoring and analysis:
- Script editing
- Lead management and campaign
- Automatic call recording capabilities
Additional BPO Service Features
- Multi-device real-time reporting that is available on desktop, mobile or tablet devices
- Global cloud platform accessible by agents at different locations, which is ideal for both main contact center and remote contact center
- Rapid Disaster Recovery Site, which is a live disaster recovery site that can be accessed by agents and can be activated from various locations, even from home
- Integration capability with existing technologies that enables businesses to introduce innovation, functionalities and scalability, whilst still allowing it to drive value from their existing platform
Communication is important in building client trust and confidence. We choose Telstra because of its unparalleled service. Our clients deserve the best and we give them first-rate technology with Telstra as our partner.
WiseTech Global Partnership
WiseTech Global is an innovative, multi-award winning global developer of cloud-based software solutions for the international and domestic logistics industries. Since 1994 we have helped logistics companies efficiently manage the movement of goods and information. With over 6,000 customers across 7,000 sites in more than 125 countries, our breakthrough software solutions are renowned for their powerful productivity, extensive functionality, comprehensive integration, deep compliance capabilities, and their truly global reach.
Our leading product, CargoWise, provides the most sophisticated and comprehensive end-to-end logistics solution in the world, and forms an integral link in the global supply chain. From single-office businesses to large multinational companies worldwide, our clients are able to improve their visibility, efficiency, quality of service, and profitability by adopting our next-generation technology.
As an innovator, we use software and hardware to solve problems and create new ways of working and living. We build products using the latest software tools and the best hardware platforms, and we take pride in delivering solutions that make a significant difference to our customers, partners, staff, shareholders, and the logistics industry at large.
Our people are the core of who we are. The accumulation of our collective experience, shared values, and individual skills has allowed our business to deliver industry leading solutions that exceed expectations. We are a mature, profitable, rapidly expanding business focused on great products, the intellectual property that drives them, the brands they create, and the markets and customers they serve.
WiseTech Global was founded in 1994 in Sydney, Australia, with a mission to lead the international logistics industry in technology innovation. The company now operates worldwide with offices in Australia, China, New Zealand, Singapore, South Africa, United Kingdom and the United States.
Microsoft Advantage
Offshore Business Processing (OBP) is now part of the Microsoft Partner Network (MPN) community. With this partnership, OBP gains an advantage in our IT delivery which we can offer to our clients as well as our staff.
What is Microsoft Partner Network
Microsoft Partner Network (MPN) provides a broad scope of software services to address our business needs, especially in terms of information technology (IT). It helps its community of businesses with strategic and developmental actions with its technology infrastructure so to help achieve its business goals.
Core Benefits and Features
With this partnership, OBP is able to offer the service of providing better software services to its clients. The two major benefits that MPN covers are firstly it allows OBP to enable Microsoft products to its clients and updating OBP's core internal technology infrastructure. Whilst clients are attending to their businesses, they can be assured that their offshore team within OBP uses the best software that can contribute to their productivity goals. Moreover, they can also take advantage of this opportunity to use these latest Microsoft software products and benefit from the latest software features and capabilities.
Other Microsoft Partner Network Benefits Include:
- Sell
Through MPN, OBP can deliver Microsoft products instantly and at the best pricing to its customers. This includes a feature called the Online Services Partner Dashboard where customers' subscriptions can be easily tracked and managed. It allows speedy processing of renewals, trials, quotes and activation statuses of the subscribed customers as well as internally.
- Plan and Enable
OBP looks forward to enabling and planning more for the business. The partnership with MPN enables OBP to sharpen its skills through training that will be provided regarding the latest Microsoft technologies. This is beneficial most especially to clients who can use these software products that would make the productivity and quality working processes possible.
- Support
With MPN, OBP can touch base with Microsoft engineers and connect with other partners at no cost to our customers. This allows the internal technical support team at OBP to continuously develop and grow whilst having access to the latest updates on Microsoft technologies.
Microlistics Partnership
Microlistics is an industry-leading Warehouse Management Solutions company solving warehousing for small local companies to large multi-site, multi-brand, multi-channel international companies globally. Its award-winning WMS solution, a single product, has successfully been deployed across multiple market verticals. Recognized in the Gartner Magic Quadrant, Microlistics is a part of WiseTech Global.
Logixboard Partnership
Logixboard is a white-labeled customer experience software that helps global logistics service providers increase sales and retain customers.
Benefits for Logistics Service Providers
- Increase sales
Access technology that complements your services and enables you to gain a competitive edge.
- Retain customers
Deliver outstanding digital customer experience through an easy-to-use platform.
- Save money
Lower costs from reducing operators' manual tracking workflows.
- Launch in less than three weeks
Connect directly with pre-existing software and with minimum effort required from your team.
Advance Features to Power Customer Experience
- Shipment visibility
- White label
- Real-time shipment monitoring
- Documents centralized
- Top-notch analytics and insights
- High-level order visibility
We say yes to modern digital transformation. OBP has partnered with Logixboard with a goal of helping forwarding and logistics partners and their clients around the world improve their overall digital experience in supply chain management.
IFCBAA Partnership
The International Forwarders & Customs Brokers Association of Australia Ltd. (IFCBAA) was formed to be Australia's leading national industry association and an influential voice for customs brokers, international freight forwarders, and other associated groups involved in international trade.
Being an Affiliate Business Member means having exposure to and network with IFCBAA members and obtaining latest industry information nationally and globally which is considered critical in making informed business decisions.
CIFFA Partnership
CIFFA (Canadian International Freight Forwarders Association) represents and supports members of the Canadian international freight forwarding industry. They provide a list of highly professional freight forwarding companies to shippers and importers that operate using Standard Trading Conditions. Their goals are to support and protect the industry and its workers with uniform trade practices and regulations.
CIFFA is recognized as a world-class association for freight forwarders, load brokers, and carter/drayage companies. Given their track record, high standards, and strong relationships with various government bodies, a CIFFA membership guarantees that the industry and businesses are well represented.
Being a CIFFA Associate Member grants us the opportunity to expand our customer base with world-class freight forwarders, load brokers, and carter/drayage companies in Canada.
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Low Costs and Increased Conversion Rate
India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.
Highly Skilled and Available Workforce
Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills
Cultural Compatibility
The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.
Data Privacy Policy
Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".
We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.
Background and Scope
Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.
This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.
Privacy Notice
This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:
- What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security measures in place to protect against the misuse of information.
How the user can correct any inaccuracies in the information.
Policy Changes on Websites
Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.
The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.
What is Personal Information
Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.
Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.
How and Why Do we Collect It?
Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Disclosure
Your Personal Information may be disclosed in some circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorized by law.
Retention and Security Measures
Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.
Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.
Quality of Personal Data and Access
It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.
Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.
Contacting DPO
For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:
Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411
All Rights Reserved
