Freight Forwarding

Freight forwarding is a volatile and aggressive industry, and with globalization flourishing, freight forwarders must be vigilant, flexible and relentless in their fight to remain competitive. OBP fully understands the competition and extends an innovative helping hand to freight forwarders worldwide. As specialist service providers for the freight forwarding industry, OBP employs highly educated freight forwarding professionals who have extensive knowledge of freight forwarding and logistics to ensure that clients receive exceptional support.

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Extended Services That Every Freight Forwarder Should Take Advantage Of For Improved Productivity

In a strategic move, OBP proudly partnered with WiseTech Global and is recognized as a CargoWise Service Partner. This move provided OBP the opportunity to extend our services to all freight forwarders to include CargoWise training, consulting and support. OBP's forward thinking also resulted in another partnership which is crucial to our ongoing commitment to providing a complete range of superior services. These invaluable partnerships are solidified in our company, and we are fully committed to ensuring all OBP staff using CargoWise will be CargoWise Certified Operators for our clients' benefit.

We offer a comprehensive range of offshore services for freight forwarders including:


Operations Services That Deliver Results

Our freight forwarding experts fully understand that most freight forwarding operations are time-sensitive and are of high value to the success of your business. Each of our professionals is highly educated and experienced in every aspect of freight forwarding and logistics. At OBP we know that the success of your business relies upon the credentials and work ethics of our employees, as such we only engage the very best in the business.

From import/export operations to customs clearance and track and trace OBP provides a full suite of first-rate services including:


  • Shipment Registration/ Filing (Air & Ocean Freight)
  • Cross Trade
  • Order Management (PO)
  • Document Allocation
  • Track and Trace
  • Transshipments
  • Container Automation
  • Rail Container Tracking
  • Invoicing
  • Landed Costing
  • Outturn Reporting (LCL)
  • Imports Email Management
  • Shipment Document Chasing
  • Chasing EDO
  • ISF and AMS Filing for US
  • Sea and Air Cargo Reporting in AU


  • Shipment Registration/ Filing (Air & Ocean Freight)
  • Export Bill of Lading
  • Shipping Line Instructions
  • Export Declaration
  • Pre Receival Advice (PRA)


  • Timeslot Booking
  • Cartage Coordination (Truckers allocation, warehouse delivery)
  • Delivery Tracking, Monitoring and Update
  • Cartage Invoicing


  • Order Tracking , Planning & Registration
  • Picking/Packing Management
  • Updating Existing Orders
  • Prepare Quotation
  • Warehouse Invoicing

Brokerage and Customs

  • Brokerage Registration/Filing
  • Compiling / Imports Declaration
  • Customs Document Chasing
  • Customs Vetting
  • Classification
  • Customs Invoicing

Advance Your Business With Your Own Team Of Offshore Staff

With OBP, you can reduce your operational costs by as much as 80% by offshoring your back office tasks to our office in the Philippines. Your virtual team is employed to work the same business hours and will observe the same public holidays as you. Every employee is screened and inducted to guarantee workplace confidentiality. You may direct and coordinate your remote staff via various means including:

  • Chat
  • Skype
  • E-mail
  • Telephone

Every staff member is highly educated and driven to provide excellent customer services that are proven to exceed client expectations.

Accounting and Bookkeeping

Offshore Your Back Office Tasks And Reap The Financial Rewards

We offer professional accounting services to freight forwarders to provide them the opportunity to save money and to remain competitive within the industry. Our offshore finance and accounting professionals are trained to local and international standards, and our data entry specialists have a keen eye for detail and are all fully qualified, and CargoWise certified. OBP services include:

  • Accounts Receivables
  • Accounts Payables
  • Collection Calls
  • Accrual Reports
  • Accounts/ Bank Reconciliation
  • Updating Currency Exchange Rates
  • Timekeeping & Payroll
  • General Ledger Posting

In this current age of globalization, freight forwarders are constantly fighting to find a cost-effective solution to the escalating cost of their daily operations. Offshore outsourcing provides one such solution. Offshoring back office tasks provides the opportunity for companies to verify and process freight invoices at a fraction of the usual price. The cost of processing freight invoices offshore is approximately only 5 to 10 percent of the typical cost of $11 USD per invoice. Companies are now finding that they have no choice but to become pro-active in their invoice management and seek the help of companies such as OBP.

Telemarketing & Sales

Improve Your Customer Experience and Drive Company Sales With OBP's Telemarketing And Sales Solutions

OBP engages highly qualified call center operators and sales experts who will represent your company and demonstrate your company culture. Our remote staff have a keen eye for detail, excellent communication skills, and problem-solving abilities and are CargoWise experts.

  • Lead Generation
  • Appointment Setting
  • Sales

Our freight forwarding telemarketing and sales specialists are driven to produce results for your company. Filipinos have outstanding English proficiency skills, and it is, for this reason, that freight forwarders all over the world look to the Philippines to fulfill their outsourcing needs. By delegating your telemarketing and sales tasks to your offshore team, you free up valuable time for your managers to focus on other high-value business concerns.

You could enjoy the benefits of our expertise and our telemarketing and sales skills such as:

  • Exemplary communication skills
  • Superior problem-solving abilities
  • Excellent computer skills
  • Outstanding time management
  • Appointment setting skills such as targeting new clients, initiation of contact, clear, direct communication to secure an appointment.
  • Performing account maintenance
  • Receiving inbound calls from potential customers and transferred sales leads calls
  • Confidently answering any company and product inquiries
  • Addressing client account issues

Customer Service / Sales Support

  • Auto-rating Management and Maintenance
  • Carrier and Supplier Coordination
  • Quotation Requests - Preparing & Sending Quotes
  • Chasing Shipping Line and Agent Rates
  • Entering/Updating New Rates (Lines) - Client and Supplier

All of these skills are provided by our OBP Fully qualified and CargoWise Certified professionals. Take advantage of our services and earn a significant ROI. Let OBP take your business to the next level.


Let's Talk

Contact us today and find out how our top-notch BPO service can help boost your business success.

Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website,, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Contact number: (+632) 7502-6411

By submitting, you confirm the accuracy of your information. Check our privacy policy for more details.

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