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OBP has vast experience when it comes to developing SOPs through our offshoring services. We share these experiences with other companies by providing detailed and easy-to-use SOPs that can be used from daily operations to training new staff.
Having an SOP ensures that processes are being done in a standardized manner making it easier for your staff to do more with fewer risks. It also facilitates a better transfer of knowledge which ensures business continuity. OBP conducts documentation of the existing and new processes and creates a working manual that is easy to follow.
Have your Standard Operating Procedures expertly mapped down to the procedural level using BPM best-practices and SOP Software.
SOPs help to protect against errors: Errors and miscommunications can lead to a slowdown in processing or even a result that isn't desired.
SOPs provide employees with a framework for completing role requirements while minimizing dependence on co-worker's availability for answering questions. It sets the basis for performing key functional requirements.
Documentation of job processes survives employee attrition due to retirement and resignation, and allow your company to carry on as usual. With comprehensive well-written SOPs, you are confident that your valuable business processes stay with your business.
Documented procedures are a valuable component of the new-hire toolkit, and can reduce training time. They act as reference guides and allow new employees to work independently without excessive reliance on supervisors.
If your long-term goals include expanding your business to branch offices, ready-made SOPs make your proven work processes portable. New employees at new locations can uphold your reputation by using the SOPs to replicate the products and services provided at your original place of business.
Getting your business acquainted with the idea of systems is exciting. Here at OBP, we know only too well the difference that a well-crafted series of systems can bring to any business.
Contact us today and learn how our top-notch BPO service can help your business SAVE up to 80%!
Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.offshorebusinessprocessing.com/, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policies of authorized third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and will be made available on our website.