Our Difference

Our BPO Edge: Business Excellence

Offshore Business Processing never settles for anything less than the best. We are conditioned to deliver optimum BPO solutions. This passion drives us to constantly search for

  • First-rate technology
  • Outstanding professionals
  • Guaranteed BPO solutions

OBP is an independent BPO Australian company with global reach. Its Management Team is composed of BPO professionals who are skilled in designing tailor fit solutions for your offshoring work needs.

We believe in nurturing long-term and sustainable relationships with our clients through the following innovative practices:

  • Measurable and sustainable business results
  • Customised service from strategy to execution
  • Use of entrepreneurial and independent strategies for better work plan

Client BPO Advantage

More than BPO providers, we are your partners. We take care of offshoring work with these additional conveniences:

  • Dependable 24/7 services
  • Reduced labour cost of up to 80%
  • Expert and specialised staff members
  • Outstanding customer service with a single point of contact
  • Effective data security measures for guaranteed data information confidentiality

We give importance to the littlest things. We are good listeners and welcome your feedback to achieve nothing but excellence. This is the offshore outsourcing advantage we give and we never settle for anything less than the best.

Employee Advantage

Hiring the best employees is fundamental in any BPO service. We go beyond this with an effective strategy that will gain the best employees and keep them. We invest time and effort in understanding what makes employees happy and content in the workplace. This is our game plan and we see our employees enjoying it to the fullest.

Regular Employee Incentives

We know how to pamper our employees. Just look at what they enjoy with us:

  • Lunch on the Boss Thursdays and Fridays
  • Medical insurance for all staff and a dependent
  • Food and travel allowances for every staff member

Monthly Incentives

Show impressive professionalism each month and enjoy a chance to receive:

  • Movie pass for two
  • Gift vouchers and rewards
  • Overnight hotel accommodation for two

Quarterly Incentives

Employees that will display exemplary productivity, work ethic and quality of service are given chance to enjoy an all expense paid weekend away for two to any of the Philippine Islands.

Yearly Incentives

The ultimate reward we give is an all-expense-paid trip to Australia for two

Bonuses

If you think the fun and excitement stops there, then think again. Help us grow the OBP family and we reward you with these:

  • Client referral bonus
  • Employee referral bonus
Only OBP offers this kind of gratuity. This is part of our vision and we are pleased to see our employees entering and leaving the workplace with a smile on their faces.

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Low Costs and Increased Conversion Rate

India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.

Highly Skilled and Available Workforce

Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills

Cultural Compatibility

The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.

Privacy Policy

Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

This Privacy Policy is hereby adopted in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant policies, including issuances by the National Privacy Commission; and your rights to privacy under the Australian Privacy Act 1988 (Cth). This organization respects and values your data privacy rights, and ensures that all personal data collected from clients and customers are processed in adherence to the general principles of transparency, legitimate purpose, and proportionality.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.offshorebusinessprocessing.com/, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policies of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and will be made available on our website.


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