Let's Cut Your Unnecessary
Outsourcing Costs!

Avoid costly errors and save up to 80%.
Learn how much money you're leaving on the table in 24 hours!

Low Costs and Increased Conversion Rate

India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.

Highly Skilled and Available Workforce

Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills

Cultural Compatibility

The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.

Privacy Policy

Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

This Privacy Policy is hereby adopted in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant policies, including issuances by the National Privacy Commission; and your rights to privacy under the Australian Privacy Act 1988 (Cth). This organization respects and values your data privacy rights, and ensures that all personal data collected from clients and customers are processed in adherence to the general principles of transparency, legitimate purpose, and proportionality.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.offshorebusinessprocessing.com/, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policies of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and will be made available on our website.


Invalid Email

Communications

Making Unbreakable Connections With Customer Service Solutions That Put Your Customer First

The decision to outsource customer services should be informed and strategic, and not solely focused on financial gain. Companies that seek to outsource these services often harbour concerns about the increasing costs of in-house customer support, the reliability of internet service and language barriers associated with offshoring. OBP seeks to alleviate these concerns by offering cost-effective communications services delivered by customer service representatives who have perfect English language skills. Telstra Global enables us to provide exceptional telecommunication and information services. OBP is also part of the Microsoft Partner Network community which serves to reassure our clients that we only use the very latest and most reliable software.

There are many benefits to outsourcing customer support services such as reduced costs and improved customer experience which in turn converts to increased revenue. One benefit which is often overlooked is the increased opportunity to retain customers. Every customer interaction is another chance to secure brand loyalty, and OBP's customer service specialists are trained to resolve customer concerns quickly and offer the incentive for future contact and sales. Our representatives also have business skills in areas such as:

BPO processes

Our highly skilled call center personnel have analytical and process expertise

KPO processes

At OBP, we engage highly educated call center staff with business expertise and advanced analytical skills. Specializing in research and information, legal and medical services, training, consultancy, and research and development, we provide the opportunity to engage industry professionals at affordable rates.

Benefits of call center outsourcing include:.

  • Reduced costs- Save up to 80% on costs. OBP offers complete office set up
  • Dedicated team leaders- OBP team leaders receive advanced training to manage a wide variety of processes
  • Elimination and delegation of staffing issues- OBP will interview, hire, train and manage your offshore team.
  • 24/7 call center operation- Round the clock superior customer care.
  • Language proficiency- Establish and maintain multicultural relations with your multilingual staff.
  • Access to the very latest technology- OBP offers superior IT support utilizing VOIP, emails, web chat and cloud-based applications.
  • Data security- Confidentiality is assured.
  • Increased opportunity for customer retention and brand loyalty

High-Value Services Your Customer Can Rely On

OBP is a leading provider of high-value services such as customer support, live chat support, accounts, billing and payment inquiries, technical support, sales and new product introduction support. Regardless of your chosen industry, every customer interaction matters, so let OBP make every interaction count.

Benefit from our expertise and take advantage of our customer service solutions. Remember! Every customer interaction is important - whether sales calls or technical and chat support, every single interaction equals money in the bank and should be managed by call center experts for maximum customer satisfaction.

OBP's communication solutions include wireless customer service, cable customer service, and telecom technical support. Our expertise has helped industry leaders manage all aspects of the customer relationship effectively, reducing costs and improving customer loyalty.

From wireless, broadband, and cable to satellite, our customer solutions will enable you to increase your business activity and secure customer satisfaction and loyalty through services such as:

  • Customer support, billing inquiries, and technical support
  • Upsell, cross-sell and new product introduction support
  • Customer retention
  • Customer intelligence and analytics

Call us today to discuss your requirements or fill in the online form, and one of our representatives will return your call within 24 hours.

Copyright © 2020 Offshore Business Processing PTY LTD
All Rights Reserved