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Low Costs and Increased Conversion Rate

India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.

Highly Skilled and Available Workforce

Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills

Cultural Compatibility

The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.

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Making Unbreakable Connections With Customer Service Solutions That Put Your Customer First

The decision to outsource customer services should be informed and strategic, and not solely focused on financial gain. Companies that seek to outsource these services often harbour concerns about the increasing costs of in-house customer support, the reliability of internet service and language barriers associated with offshoring. OBP seeks to alleviate these concerns by offering cost-effective communications services delivered by customer service representatives who have perfect English language skills. Telstra Global enables us to provide exceptional telecommunication and information services. OBP is also part of the Microsoft Partner Network community which serves to reassure our clients that we only use the very latest and most reliable software.

There are many benefits to outsourcing customer support services such as reduced costs and improved customer experience which in turn converts to increased revenue. One benefit which is often overlooked is the increased opportunity to retain customers. Every customer interaction is another chance to secure brand loyalty, and OBP's customer service specialists are trained to resolve customer concerns quickly and offer the incentive for future contact and sales. Our representatives also have business skills in areas such as:

BPO processes

Our highly skilled call center personnel have analytical and process expertise

KPO processes

At OBP, we engage highly educated call center staff with business expertise and advanced analytical skills. Specializing in research and information, legal and medical services, training, consultancy, and research and development, we provide the opportunity to engage industry professionals at affordable rates.

Benefits of call center outsourcing include:.

  • Reduced costs- Save up to 80% on costs. OBP offers complete office set up
  • Dedicated team leaders- OBP team leaders receive advanced training to manage a wide variety of processes
  • Elimination and delegation of staffing issues- OBP will interview, hire, train and manage your offshore team.
  • 24/7 call center operation- Round the clock superior customer care.
  • Language proficiency- Establish and maintain multicultural relations with your multilingual staff.
  • Access to the very latest technology- OBP offers superior IT support utilizing VOIP, emails, web chat and cloud-based applications.
  • Data security- Confidentiality is assured.
  • Increased opportunity for customer retention and brand loyalty

High-Value Services Your Customer Can Rely On

OBP is a leading provider of high-value services such as customer support, live chat support, accounts, billing and payment inquiries, technical support, sales and new product introduction support. Regardless of your chosen industry, every customer interaction matters, so let OBP make every interaction count.

Benefit from our expertise and take advantage of our customer service solutions. Remember! Every customer interaction is important - whether sales calls or technical and chat support, every single interaction equals money in the bank and should be managed by call center experts for maximum customer satisfaction.

OBP's communication solutions include wireless customer service, cable customer service, and telecom technical support. Our expertise has helped industry leaders manage all aspects of the customer relationship effectively, reducing costs and improving customer loyalty.

From wireless, broadband, and cable to satellite, our customer solutions will enable you to increase your business activity and secure customer satisfaction and loyalty through services such as:

  • Customer support, billing inquiries, and technical support
  • Upsell, cross-sell and new product introduction support
  • Customer retention
  • Customer intelligence and analytics

Call us today to discuss your requirements or fill in the online form, and one of our representatives will return your call within 24 hours.

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