COVID-19 is almost everywhere in the world. With over a few more cases being confirmed each day, businesses have transitioned into working remotely in the past few weeks and while it is ideal for the situation we are in right now, some companies are taking it as a challenge to transition and adapt.
With this, Offshore Business Processing is taking the lead in becoming work-ready despite the restrictions we are facing now. We want to share with you some of our best practices to keep our productivity up and continue to serve our clients effectively while looking out for the wellness of our teams.
Over the past few weeks, the COVID-19 pandemic, the restrictions and the various information spreading can cause a lot of anxiety and fear towards our staff. This is why OBP makes sure to communicate with one another and check-up on the staffs’ well-being. With this, our team feels reassured and rather motivated to keep their focus in continuing their tasks and projects.
As we work remotely and safely in our homes, clear communication is highly important amongst the team members of OBP. It is important to give clear indications of what needs to be accomplished and what executions are essential. This is to ensure that the team continues to render quality output despite being at home.
The main challenge of working remotely is making sure that everyone is doing their tasks on time. There can be many distractions while working from home and there are possible team members who may have a difficulty in adapting to this new way of working. It’s good to set schedules for each task or project so that the staff knows what needs to be delivered and when it is exactly needed. Proper time management encourages productivity which leads to great results by the team.
Offshore Business Processing’s team leaders are stepping up to the challenge of keeping all teams focused on their targets and specific roles. Despite the obstacles, our key players are staying optimistic so that they can keep the staff motivated with their tasks. Our company’s leaders are ensuring that everyone is still focused on each project or client just in the same that we would be doing that in our actual workplace. It is highly important that OBP’s key players manage projects effectively so that everyone is still moving towards the same direction.
Preparing a disaster preparedness policy ensures clients, employees and partners that OBP is still functional and highly effective even during times that the staff would need to work remotely. Having a plan allows the company to work better as a team as it puts back the system in place. This plan helps the company to lay down different policies, tools and ground rules as we work remotely. This is to assure our clients that despite the challenge we are facing now, OBP’s quality of service is not lackluster.
For Offshore Business Processing, it is important to catch up with clients to see how they are doing amidst the challenges brought in by the pandemic. It allows the company to be able to check in and see how we can help our clients even more. We may be able to help find solutions for them to be able to be as effective during this time. Also, communicating constantly with our clients and letting them know the updates and important changes in our company allows them to feel more relieved and reassured that despite any occurrence of an unprecedented event, our team is one step ahead.
Becoming work-ready may be a challenge for some but we believe it is possible through constant communication and cooperation of each key player in the company. It is also important to become work-ready as it gives reassurance to employees that the business is still functional which will lead to motivation because they can feel that the company is giving value towards their health and well-being. This leads to a healthy company culture despite working remotely. It’s also important to effectively manage the team and tasks during these times so that there are no disruptions or pauses which can lead to severe losses or wasted opportunities. It also gives an assurance to your clients that the business is as usual and that despite the hurdles and challenges given by the pandemic, your company is still reliable as always.
It’s important to adapt and transition into the new ways of doing business especially during and after these challenging times. It does not only look good on the part of the company but it also shows that the business is resilient through these tough times. Is your company work-ready? We hope that these practices can help you do a quick check-up on your business and see how you can improve your productivity during this time.
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Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Republic Act 10173 otherwise known as the Data Privacy Act of 2012 and your rights to privacy under the Australian Privacy Act 1988 (Cth).
The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au/
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.offshorebusinessprocessing.com/, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policy of authorized third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Offshore Business Processing will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
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