Exceptional Offshore Solutions Lead Towards Outstanding Customer Service

 Last Updated: Oct 17, 2022  |    MIN READ

E-Commerce has seen rapid growth in the past year as people prefer the comfort and security that shopping-from-home has to offer. This usually impacts small to medium-sized businesses as they come short of ready to meet the increasing volume of customer demands. While the retail and e-commerce industry continue to move towards complete digitalization, many companies remain challenged as they allocate more time and effort on low-value work to fulfill customer satisfaction rather than develop their core business and strategize the conversion of offline efforts into campaigns that will translate effectively for online consumers.

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Now, this may not be the first solution businesses come up with, but did you know that offshore outsourcing increases customer satisfaction? An efficient way to ease up the management of increasing demands is outsourced manpower. Offshore outsourcing is the process of relocating some of your business processes to countries with lower labor costs but equal expertise, like the Philippines.

Understandably, companies are apprehensive of considering the option to outsource at first, especially when it will be offshore. Additionally, the common misconception of offshore outsourcing, being attainable and exclusive to large entities, is still out there. However, a business process outsourcing (BPO) company such as Offshore Business Processing (OBP) offers solutions that are designed to suit organizations in any industry of any size including small, mid-sized businesses experiencing expansion, and large enterprises.

To take the next step with offshoring business processes like customer care, sales support, live chat support, digital marketing, web analytics and reporting, and many more, a partner such as OBP serves to complement your pre-existing operations while ensuring that you get the best results and reducing your operational costs.

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At OBP, a team of customer service specialists will help you go beyond supporting your customers’ concerns and inquiries. OBP carefully considers their buying habits to build brand loyalty as well as open up opportunities for your products and services to help you maximize your profitability. As your outsourced business processes are taken care of offshore, OBP helps you free up more time so you can focus on developing your core business, increase efficiencies with enhanced retail operations to increase customer satisfaction that strengthens your competency as an industry leader.

Whether you’re an e-commerce or retail business that’s starting out and seeking assistance, or a large company looking to reinforce its market hold, Offshore Business Processing has flexible cost-efficient solutions that will fit your business requirements.

Book an appointment with OBP to discuss your options. Transform your business and learn how to save up to 80% on costs.

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Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosure

Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411


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