There are misconceptions that we read from articles and news about outsourcing. But what is the truth about it? What is business process outsourcing?
Business process outsourcing is a business trend wherein a company hires another company to handle certain job functions. This has been present since the 1980s and continuously utilized by small to large-scale businesses around the world. Philippines, China and India are three of the most common countries where job activities are outsourced.
There are four fundamental reasons why companies use outsourcing:
There are overwhelming tasks at hand and reality speaks the truth that you cannot accomplish all of it in a day. But with outsourcing, you can move freely and adjust your time in order to get things done. At the end of the day, optimum productivity is met.
- Reduce Costs
With a tight market competition, a businessman would find ways and strategies to be more competitive. This can only be done if there’s financial stability in a business. Offshore outsourcing helps companies reduce operational costs by up to 80% and earn savings.
- Core Goals
There are important business matters that require more of your time. However, you need to address other business needs. The outsourcing provider will work on your non-core competencies so you can focus on your core company goals.
- Expertise and Skills
Your offshore team is composed of competent individuals who have rigorous years in their specific fields. A business owner can expect that the processes are exceptionally handled and this is proven through reports.
Call center companies need to come up with strategies to ensure that these are executed. At most, there should be a balance between satisfying the needs of a client and staff. How can this happen? Take a look at these tips:
Once a company outsource, their job doesn’t stop there. Both the outsourcing provider and the company should work hand in hand in order to achieve one’s goals. This is also efficient for a business to have full control over the processes and job functions performed by its offshore team.
Knowing the geographical difference, frequent communication from both parties is vital. This is key to ensuring that all processes are met to attain best results. This is managed through providing performance and productivity reports and implementing strict compliance to client standards or metrics.
To render the loyalty of the offshore staff, his needs and interests must be attended as well. Career growth, recognition for a job well done and the corresponding compensation package and benefits should be provided.
Both the outsourcing provider and the company should not only consider but also execute these things to gain the benefits of business process outsourcing.