Your BPO partner checklist: 5 things you need to know
Last Updated: Oct 14, 2022 | 
MIN READ
As the business sector continues to innovate and harness fresh ideas, new businesses, from small scale companies to large multi-million firms, have continued to show a positive trend despite major setbacks in the world's economic status. The demands of the modern world continue to challenge business owners and entrepreneurs to think of fresh ways to put themselves into the forefront of the competitive race towards the top.
A sector of the business world that continues to see promising growth is the ever-evolving BPO industry regardless of the number of demands, has always adapted to the changes. With how it revolutionized the modern work process, providing time-efficient solutions to workforce-related delays, the integration of BPOs has proven to increase any firm's productivity by a significant amount; making the industry one of the most sought-after services among others.
However, not all companies that set out to conquer the BPO industry are successful. The BPO industry is known for its precision and accuracy when executing tasks. However, to be able to achieve this kind of accuracy, the BPO must be well equipped with a strong foundation of skills and procedures that enables them to perform outstandingly for their clients. The best way to find out if the BPO company you are looking to engage with considers some of these factors as part of their way of working with their clients. It’s also very important to see if they fit with your company goals and culture.
Here are some factors you may want to consider when looking for an offshoring partner that is right for your needs:
- The offshore company must be able to communicate clearly despite being in a remote location - Ideally, a firm should be able to communicate with you in a language that both you and your potential clients understand. With its rich heritage, abundance of native English speakers, and years of fortified experience in the game, a Philippine-based company is the best choice for your Offshoring need
- The offshore company must have lengthy experience with data privacy. - The importance of data privacy in any line of business will always be a top priority for entrepreneurs, both small and large scale. With a BPO service that sees your needs eye-to-eye, the promise of high-level security ensures that any of your classified business processes and data will be kept hidden from people or programs that are not meant to see them.
- The offshore company must be able to adapt and innovate new processes and technologies to help your business to become more efficient - As trends and developments continue to arrive at a rapid pace, you will need a BPO service that can adapt as fast as they roll out. Keeping on top of trends in the science and technology world, BPO companies specialize in integrating the latest business practices to make sure that your operations are kept at an optimal pace, reducing the losses that you incur if you were to operate on an outdated system
- BPO companies that acquire good talent as well as cultivating them through regular training. - Your dedicated offshore team is trained to keep on their toes and to cater to the needs of their clients. They are given the proper training and their skill sets nurtured further in order to provide the best service that they can provide for your business. A capable team should also consist of experts who are knowledgeable in your business’ industry.
- Your BPO partner must be flexible at all times - In the event of a sudden change within the parent company, BPOs can find and execute effective yet affordable solutions at almost a snap of a finger, allowing you to reduce downtime. Another point to take is that BPOs operate 24/7, allowing you round-the-clock security, productivity, and flexibility according to your company’s business hours and budget.
Choosing the right BPO service can be confusing and daunting at first. With so many options available, how do you choose one that is right for you?
Contact us to schedule a call and find out how we can help improve your business.
If you’re new to the world of offshoring, the OBP e-book is made just for you. Equipped with knowledge from years of experience with various lines of business, it is ensured that your search will be made easier. This e-book explains everything that you need to know to make sure that the offshoring company you hire can meet your expectations.
Let the experts in outsource business solutions guide you and your business to further success. Get your hands on one of the most powerful resources to take your company to the next level.
Download The Essential Guide to Offshoring in the Philippines here.
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Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".
We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.
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Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.
This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.
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This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:
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- What choices are available to you regarding the use of your data.
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How the user can correct any inaccuracies in the information.
Policy Changes on Websites
Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.
The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.
What is Personal Information
Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.
Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.
How and Why Do we Collect It?
Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
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This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Disclosure
Your Personal Information may be disclosed in some circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorized by law.
Retention and Security Measures
Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.
Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.
Quality of Personal Data and Access
It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.
Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.
Contacting DPO
For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:
Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411
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