OBP takes offshoring to the next level by launching OBP Enterprise Hub
Think of the OBP Enterprise Hub as your regional offshore team supporting your customers and operations globally 24/7. We understand that every business supports its customers in different ways. We will take time to understand how you manage and deliver services to your customers while leveraging an abundant talent eco-system of highly skilled professionals to build your regional hub.
Whether you want a team of account managers retaining/servicing your lower value accounts, doing quotations for your sales team, providing project management, service delivery, billing specialists, gathering customer insights or analysing data then the OBP Enterprise Hub is the place you can grow a regional presence in Asia or even globally with minimal capex investment.
The OBP Enterprise Hub is composed of specialists and managers that offers a range of enterprise-level business solutions which cover high-value tasks such as the following:
- Business Development Specialists - acquiring and developing new business in the region
- Account Managers - managing growth and retention of your existing accounts through phone-based account management
- Insides Sales Specialists - supporting your key clients through quoting, administration, proposal building for your busy BDM’s
- Solution Specialists - providing technical or deep domain pre-sales support
- Digital / Social Media Marketing Specialists - helping you grow your online brand
- Executive Assistants - dedicated business support for your senior executives who are on the move
- Quality Analysts - provide quality metric analysis on compliance scores, CSAT/Customer Satisfaction, first call resolution, and other quality performance measures
- Credit Management Support - providing debt collection, payment plans, and recoveries
The Philippines is now considered to be the high-growth location for outsourcing for years to come. In today’s world, 24/7 support is considered to be a critical business function for many multinational organizations operating in different time zones. To succeed in today’s world, companies need a tribe of people fiercely devoted to achieving the company’s business goals. Having a centralized team is of paramount importance to the ongoing performance of your business.
In terms of work quality and managerial control, OBP can deliver these according to the company’s set standards. OBP Enterprise Hub proudly partners with global companies by providing affordable and scalable services that facilitate company growth. By engaging a team of qualified professionals who have experience working for global companies, you could dramatically improve your operational efficiency at scale and deliver a consistent customer experience to your clients across the globe.
For more information about the OBP Enterprise Hub, visit our website at www.offshorebusinessprocessing.com/enterprise-hub or call us at +613 9975 7040.
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Privacy Policy
Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
This Privacy Policy is hereby adopted in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant policies, including issuances by the National Privacy Commission; and your rights to privacy under the Australian Privacy Act 1988 (Cth). This organization respects and values your data privacy rights, and ensures that all personal data collected from clients and customers are processed in adherence to the general principles of transparency, legitimate purpose, and proportionality.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.offshorebusinessprocessing.com/, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policies of authorized third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorized by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorized by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and will be made available on our website.
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