Outsourced Solutions lead to growth for ASEAN Cargo Pty Ltd.

Nov 16, 2020

Offshore Business Processing is known globally for its expertise in providing companies business solutions but at the same time, it is widely recognized for its expertise in the logistics and freight forwarding industry. OBP has provided services such as simplifying supply chains for logistics companies to provide better outputs for their clients. This is what ASEAN Cargo Pty Ltd. has achieved upon partnering up with Offshore Business Processing. 

ASEAN Cargo Pty Ltd. started with a single office and has grown into a major player, servicing various Australian ports, and building an extensive network of the best NVOCC operators globally. They have a highly efficient team, tasked to consolidate shipments and containers to and from major ports across the globe. The team reached this point through the help of Offshore Business Processing. 

So how did ASEAN Cargo Pty Ltd achieve their goals of becoming one of the most efficient freight forwarding companies? The company acknowledged the need to address the challenge of ensuring the efficiency of their processes, which would enable them to gain an edge against the competition. The company knew that they needed the right knowledge and expertise to navigate through this change. At this point, ASEAN was not aware of the advantage that offshoring can bring to address the various pain points and change management that is needed in their business to stay ahead of the game. 

This is not until Offshore Business Processing came into the picture and presented specific solutions that can help solve or manage the obstacles that the company is facing. Not only that, but OBP also played an important role in bringing measures to address certain parts of their operations, most specifically in managing manpower costs to be able to increase profit margins. This allowed ASEAN to reallocate certain resources towards other core functions of the business such as customer service and technology. 

1ASEAN-Procedure

Offshore Business Processing provided many solutions but remarkably, their dedicated offshore team for ASEAN managed and prepared a comprehensive Standard Operating Procedure which served as a guide on how specific processes should be done or resolved during troubleshooting for the company. The offshore team deployed by OBP for ASEAN are experts in the freight forwarding and logistics industry. The team was able to pinpoint areas of the business where they can save more or reallocate to improve their services for their clients. 

At present, ASEAN Cargo Pty Ltd. continues to thrive in the logistics industry with increased productivity and expanding global market potential, with the help of Offshore Business Processing. ASEAN continues to dominate the market and have an edge against its competitors because of the confidence that they have with their offshoring team from OBP. 

Offshore Business Processing was able to provide value and deliver great results as part of their commitment to their clients. OBP was able to provide ASEAN with the best solutions fit for the increasing demands in the logistics company. Acquiring the offshore is also cost-efficient as OBP does not charge by volume but by the quality of outputs that dedicated staff provides for the company. The offshore team ensures constant communication through regular reports and meetings via video call or other exchanges, keeping everyone on the same page towards the goals of ASEAN. The company’s change management processes are designed to support the company at every stage of the transition. All these benefits allowed the Australian team to focus on other aspects of the business. 

“The way that OBP and their team care about our company and the way they approach everything is with the utmost positive can-do attitude.” - Lamia Napoli, Operations Manager, ASEAN Cargo Pty Ltd.

Freight forwarders can also benefit from their dedicated team from Offshore Business Processing. Take the next step and power through the challenges of your business just like how ASEAN Cargo Pty Ltd. did for their business.

Contact us to learn how you can start with offshoring with Offshore Business Processing or schedule a call with our freight forwarding experts. 

Download ASEAN Cargo Pty Ltd. case study here to learn more about their success story.

Offshore Business Processing (OBP) has a proven track record in freight forwarding offshore services that not only work but can increase your productivity and reduce your costs by up to 80%.

Subscribe to our Newsletter

Get all our latest news, updates and exclusive offers delivered straight to your inbox.

Privacy Policy

Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

This Privacy Policy is hereby adopted in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant policies, including issuances by the National Privacy Commission; and your rights to privacy under the Australian Privacy Act 1988 (Cth). This organization respects and values your data privacy rights, and ensures that all personal data collected from clients and customers are processed in adherence to the general principles of transparency, legitimate purpose, and proportionality.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.offshorebusinessprocessing.com/, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policies of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and will be made available on our website.


Invalid Email
Copyright © 2021 Offshore Business Processing PTY LTD
All Rights Reserved