Outsourced Solutions lead to growth for ASEAN Cargo Pty Ltd.

Nov 16, 2020

Offshore Business Processing is known globally for its expertise in providing companies business solutions but at the same time, it is widely recognized for its expertise in the logistics and freight forwarding industry. OBP has provided services such as simplifying supply chains for logistics companies to provide better outputs for their clients. This is what ASEAN Cargo Pty Ltd. has achieved upon partnering up with Offshore Business Processing. 

ASEAN Cargo Pty Ltd. started with a single office and has grown into a major player, servicing various Australian ports, and building an extensive network of the best NVOCC operators globally. They have a highly efficient team, tasked to consolidate shipments and containers to and from major ports across the globe. The team reached this point through the help of Offshore Business Processing. 

So how did ASEAN Cargo Pty Ltd achieve their goals of becoming one of the most efficient freight forwarding companies? The company acknowledged the need to address the challenge of ensuring the efficiency of their processes, which would enable them to gain an edge against the competition. The company knew that they needed the right knowledge and expertise to navigate through this change. At this point, ASEAN was not aware of the advantage that offshoring can bring to address the various pain points and change management that is needed in their business to stay ahead of the game. 

This is not until Offshore Business Processing came into the picture and presented specific solutions that can help solve or manage the obstacles that the company is facing. Not only that, but OBP also played an important role in bringing measures to address certain parts of their operations, most specifically in managing manpower costs to be able to increase profit margins. This allowed ASEAN to reallocate certain resources towards other core functions of the business such as customer service and technology. 

1ASEAN-Procedure

Offshore Business Processing provided many solutions but remarkably, their dedicated offshore team for ASEAN managed and prepared a comprehensive Standard Operating Procedure which served as a guide on how specific processes should be done or resolved during troubleshooting for the company. The offshore team deployed by OBP for ASEAN are experts in the freight forwarding and logistics industry. The team was able to pinpoint areas of the business where they can save more or reallocate to improve their services for their clients. 

At present, ASEAN Cargo Pty Ltd. continues to thrive in the logistics industry with increased productivity and expanding global market potential, with the help of Offshore Business Processing. ASEAN continues to dominate the market and have an edge against its competitors because of the confidence that they have with their offshoring team from OBP. 

Offshore Business Processing was able to provide value and deliver great results as part of their commitment to their clients. OBP was able to provide ASEAN with the best solutions fit for the increasing demands in the logistics company. Acquiring the offshore is also cost-efficient as OBP does not charge by volume but by the quality of outputs that dedicated staff provides for the company. The offshore team ensures constant communication through regular reports and meetings via video call or other exchanges, keeping everyone on the same page towards the goals of ASEAN. The company’s change management processes are designed to support the company at every stage of the transition. All these benefits allowed the Australian team to focus on other aspects of the business. 

“The way that OBP and their team care about our company and the way they approach everything is with the utmost positive can-do attitude.” - Lamia Napoli, Operations Manager, ASEAN Cargo Pty Ltd.

Freight forwarders can also benefit from their dedicated team from Offshore Business Processing. Take the next step and power through the challenges of your business just like how ASEAN Cargo Pty Ltd. did for their business.

Contact us to learn how you can start with offshoring with Offshore Business Processing or schedule a call with our freight forwarding experts. 

Download ASEAN Cargo Pty Ltd. case study here to learn more about their success story.

@*

Outsourced Solutions lead to growth for ASEAN Cargo Pty Ltd.

Discover a cost-effective technology-robotic process automation (RPA)-that can  automate repetitive, manual tasks  and free up your workers for more  valuable, strategic work. Download our brochure to learn more!

*@

Offshore Business Processing (OBP) has a proven track record in freight forwarding offshore services that not only work but can increase your productivity and reduce your costs by up to 80%.

Subscribe to our Newsletter

Get all our latest news, updates and exclusive offers delivered straight to your inbox.

Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosure

Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411


Copyright © 2021 Offshore Business Processing PTY LTD
All Rights Reserved