Navigating the Offshore Route: Freight Forwarding and Offshoring Insights
Offshoring is a strategy that’s fast becoming popular within businesses, especially in the freight forwarding industry. But before you start implementing it in your operations, you should have a deep understanding of it first.
For this episode of OBP Connect, Cheska sat down with Cath, the Senior Account Manager of OBP, as she explained how freight forwarding businesses leverage offshoring to enhance their operations and competitiveness.
An Accomplished Offshoring Company
Over the years, OBP has actively engaged in the freight industry and partnered with various businesses, ranging from small to medium-sized enterprises to large corporations. According to Cath, “Our team has comprehensively understood the industry’s distinct challenges and our clients’ ever-changing needs. Efficiency and cost-effectiveness are crucial in the freight forwarding sector while maintaining top-notch customer service. This is where offshoring becomes a solution.”
How Offshoring Helps Clients in Freight Forwarding
“Offshoring has proven to be a game-changer for many of our clients. Our comprehensive suite of services is meticulously designed to address their pain points, allowing them to focus their efforts on strategic initiatives, customer management, and core competencies by offshoring specific non-core tasks and back-office operations.” Cath stated.
OBP provides a wide variety of services. These include Import and Export Operations for Land, Air and Sea, Customs Compliance, Customer Service and Sales Support, Transport Coordination and Financial Management. Cath added, “We also provided consulting services for business processes and tactical business requirements supported by our Lean and Six Sigma methodologies.”
OBP is also recognized as a CargoWise Service Partner due to its partnership with WiseTech Global. Cath explains, “This move provided us with the opportunity to extend our services to our clients for CargoWise training, consulting, and support.”
Exceptional Solutions and Their Impact on Businesses
Through their excellent solutions, OBP has assisted clients in various aspects of their freight forwarding operations. To support this, Cath has shared examples of how offshoring has impacted several businesses.
One example is a mid-sized freight forwarding company in Australia that needed help managing its increasing volume of administrative tasks. OBP was then entrusted with setting up an offshore team to manage their various back-office work. Because of this, the Australian company’s processing time was greatly reduced, data management became more accurate, and overall efficiency improved significantly.
Another example Cath has shared was about a recently established freight forwarding company based in the US that needed to streamline its operations. OBP handled a comprehensive project to facilitate the deployment, configuration, and implementation of CargoWise. This covers all the essential processes required for a seamless system integration.
Get the Most Optimal Offshoring Solutions
Before ending the episode, Cath has some great pieces of advice for freight forwarding companies that are considering offshoring:
- Identify Specific Needs
Assess your pain points and determine which tasks can be offshored to optimize efficiency.
- Expertise
Industry-specific expertise ensures that the partner you pick will understand your challenges and will provide customized solutions.
- Choose a Reputable Provider
Partner with an experienced, professional offshoring service provider. It helps if they have a track record of success in the industry.
- Communication Is Key
Businesses must establish clear communication between onshore and offshore teams to foster collaboration and alignment.
- Data Security Measures
When it comes to data security, choose a provider with solid protocols.
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