Call Center Solutions

OFFSHORE CALL CENTER SERVICES THAT BUILD CUSTOMER LOYALTY AND GUARANTEE SATISFACTION

Telemarketing and customer support, while essential to business success, can be time-consuming and expensive to manage. Many large enterprises began to outsource part or all of their telemarketing and customer care in a bid to slash costs. This strategy is also now embraced by small to mid-sized businesses due to the accessibility and cost-effectiveness of offshore services. However, finding the right company to provide reliable call center services can be frustrating and tedious. Your search can stop now. OBP is operated by a formidable team of Australian and Filipino industry professionals. Our level of expertise serves to alleviate all cultural and language concerns and provides peace of mind with management teams based in both Australia and the Philippines. OBP offers companies the opportunity to access a wide range of reliable and affordable call center solutions to suit their ever-increasing business demands.

RELIABLE CALL CENTER SUPPORT FOR YOUR DIVERSE BUSINESS REQUIREMENTS

Offshore Business Processing is a well established and recognized provider of offshore call center solutions. We leverage our experience and expertise to offer superior BPO and call center services to clients worldwide. OBP's team leaders and agents in our Philippine call center have specialized industry experience and are dedicated to providing superior customer care and strive to exceed client expectations at every turn.

Customer satisfaction is an integral component of business success. Your offshore team at OBP's outsourcing call center are purpose driven to improve your customer engagement and deliver an exceptional customer experience. Your call center team will focus on establishing and nurturing rich and informed customer relationships. Every single interaction is made to count; we pay close attention to detail to address your clients' queries, preferences and unique requirements to produce the perfect outcome.

Our experienced team at OBP can handle all your offshore call center needs to help you reduce costs, gain more efficiency, improve productivity and increase your profits.

Inbound call center solutions

OBP offers multilingual services delivered by culturally aware call center personnel. We ensure your clients receive the very best customer care for the ultimate caller experience.

Outbound call center solutions

The customer experience ultimately relies upon the expertise of your call center staff. At OBP we only recruit call center specialists who have strong work ethics, proven customer service abilities and superb communication skills.

Telemarketing

Establishing a connection with potential customers which ultimately results in a sale requires skills such as enthusiasm, resilience, and persistence. Our highly trained telemarketing specialists are skilled communicators delivering a superior customer experience. Ambitious and self-motivated, our telemarketers are target driven and dedicated to lead generation and wrapping up the sale.

Technical support

Utilizing VOIP, emails, web chat and cloud-based applications our highly trained IT support specialists provide advice and quick resolutions for all your clients IT concerns.

Chat/ email support

Provide your clients the customer service they deserve with prompt and professional chat and email support 24/7. Live chat is considered to be untapped potential for business. Live chat support is convenient for online consumers and offers the chance to address customer concerns quickly. Harness this opportunity to increase your sales and provide timely resolution to client complaints.

Lead generation

This initial step in the sales cycle is crucial. Our call center staff are highly experienced in lead generation for companies and salespeople. We identify and nurture potential customer relationships and will significantly stimulate and increase interest in your goods and services.

KPO processes

We engage highly educated call center staff with business expertise and advanced analytical skills. Specializing in research and information, legal and medical services, training, consultancy, and research and development, we provide the opportunity to engage industry professionals at affordable rates.

Improve Your Customer Experience And Business Communications With Dynamic Call Center Solutions

Whether you are an established company or a new enterprise, your ongoing growth and business success depends on immediate response to customer calls and customer satisfaction. Poor response to client concerns results in a lack of confidence and lost opportunities. OBP will help you establish, maintain and expand your client base with our offshore call center services.

Other benefits include:

  • Interactive Voice Response (IVR)
  • Automatic Call Distributor (ACD)
  • Dialer
  • Multi-Channel Communicator
  • Voice Logger
  • Single View
  • Reporting Engine
  • Browser-Based Interface
  • Load Balancing and Optimized
  • Call Conferencing

Many companies harbour justified concerns about engaging offshore call center services, however, OBP can alleviate your fears. Concerns for outsourcing call center tasks often include language constraints which may lead to costly miscommunication, reduced focus and lack of dedication due to the distribution of attention across multiple clients, and security issues due to the sharing of sensitive data. OBP's Philippine call center outsourcing services are second to none. We provide you with all the information you need to make an informed decision regarding our offshore call center services and in doing so allay any concerns you may have.

24/7 Prompt & Professional Support For A Fraction Of The Price

Many companies discover that their customer satisfaction is significantly improved and costs decidedly reduced when they decide to engage the services of an offshore call center. There are multiple benefits that can be realized when outsourcing your call center activities. Philippine call center outsourcing has become a worldwide business trend with companies from every continent taking advantage of a multitude of benefits to ensure their business success.

Benefits of call center offshore outsourcing include:

  • Reduced costs- Save up to 80% on costs. OBP offers complete office set up
  • Dedicated team leaders- OBP team leaders receive advanced training to manage a wide variety of processes
  • Elimination and delegation of staffing issues- OBP will interview, hire, train and manage your offshore team.
  • 24/7 call center operation- Round the clock superior customer care.
  • Language proficiency- Establish and maintain multicultural relations with your multilingual staff.
  • Access to the very latest technology- OBP offers superior IT support utilizing VOIP, emails, web chat and cloud-based applications.
  • Data security- Confidentiality is assured.
  • Increased opportunity for customer retention

It is natural to harbour language concerns when considering to engage an offshore call center service provider. However, OBP's entire team of Australian and Filipino industry experts, have perfect language and communication skills that will put your fears to rest. Call us today to speak to one of our representatives.

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Low Costs and Increased Conversion Rate

India and China may be considered as the top two BPO countries offering the lowest rates, but taking into consideration the above mentioned offshoring advantages, it remains clear that offshoring to the Philippines remains the best choice.

Highly Skilled and Available Workforce

Generally, there are six (6) basic skills which are required from any aspiring remote staff professional. These include: critical thinking skills, agility and adaptability, creativity and innovation, collaboration across networks, accessing and analysing information and effective oral, written, multimedia and multilingual communication skills

Cultural Compatibility

The country's cultural affinity with Western customs and traditions and its strategic geographical location has made it the most ideal offshoring destination in the world.

Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosure

Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411

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