Deliver great customer satisfaction and build customer loyalty

 Aug 24, 2020  |    MIN READ

One of the key components in achieving success in any business is having customer or client satisfaction. Creating and building customer confidence is essential as our customers and clients are one of the most vital, if not the most important partners that our businesses can have. However, there can be challenges in building a loyal customer base and maintaining customer satisfaction. It can also be time-consuming as this segment of your business needs to be handled with delicate care. 

Global corporations and large enterprises have sought to outsource their customer care team over the years. Recently, we have seen several small to medium-sized companies following suit and have outsourced their customer service teams to offshoring companies. 

Offshoring a call center can be an extremely effective tactic to enhance customer service, increase efficiency, and reduce risk without sacrificing your bottom line. By utilizing call center services, the business’s internal resources are freed to focus on core competencies.

The call center industry in the Philippines is one of the most globally competitive industries that can handle various customer needs from high volume telemarketing to technical support. The Philippines is recognized by major companies as one of the most reliable call center offshoring partners in the world. Offshore Business Processing excels in delivering great results and customer retention through its call center services. 

Offshore Business Processing alleviates all cultural and language concerns by providing competent management teams based in the Philippines. We offer a variety of call center solutions that can be customized to suit your business needs. 

At Offshore Business Processing, we deliver reliable call center services. Our team can handle all your offshore call center needs, gain more efficiency, improve productivity at reduced costs. Here are some of the call center services that we provide:

1Customer-Satisfaction-inbound-calls

  • Offshore Business Processing offers multilingual services delivered by culturally aware call center personnel. 
  • We can handle incoming calls and inquiries regarding your business, ensuring that your current and potential customers are well informed about your business and its services.
  • We handle outbound calls that can help lead potential sales points and reach more customers by providing them with information about your business. We help establish a connection with potential customers that can help lead towards a sale of a product or service. Our highly trained telemarketing specialists are skilled communicators and have been trained in extensive sales to help generate potential leads for your business.

2Customer-Satisfaction-telemarketing

  • We help establish a connection with potential customers that can help lead towards a sale of a product or service. Our highly trained telemarketing specialists are skilled communicators and have been trained in extensive sales to help generate potential leads for your business.

3Customer-Satisfaction-tech-support

  • We utilize VOIP, emails, web chat, and cloud-based applications by our IT support specialists to provide advice and quick resolutions for all your clients’ IT concerns.

4Customer-Satisfaction-email-support

  • We help provide your clients with the customer service that they deserve with prompt and professional chat and email support 24/7. Live chat support is convenient for online consumers and offers the chance to address customer concerns quickly. 

5Customer-Satisfaction-leads

  • Our call center staff are highly experienced in lead generation for companies and salespeople. We identify and nurture potential customer relationships and will significantly stimulate and increase interest in your goods and services.

6Customer-Satisfaction-KPO

  • Our call center specialists are experts in research and information, legal and medical services, training, consultancy, and research and development. We provide the opportunity to engage industry professionals at a reduced cost.

Improving your relationship with your customers is important as it brings in much positive growth to your business, not only in terms of revenue but other aspects such as partnerships and feedback. Many businesses that have shifted to offshore their customer care services with Offshore Business Processing have experienced significant growth in customer satisfaction and other benefits such as:

Technical benefits from OBP’s Call Center Solutions 

  • Our call center team is highly equipped with the right knowledge on how to incorporate call center solutions that can help your business improve its customer care. Call center services like Interactive Voice Response (IVR), Automatic Call Distributor (ACD), Dialer, Multi-Channel Communicator, Voice Logger, Single View Reporting Engine, Browser-Based Interface, Load Balancing, and Optimization and Call Conferencing are available to achieve the optimum customer satisfaction. 

Reliable call center operations

  • We offer a 24/7 reliable call center operations.
  • We deploy dedicated team leaders for your call center operations. The Offshore Business Processing team leaders receive advanced training to manage a wide variety of processes.
  • We eliminate delegation of staffing from your hands. Offshore Business Processing will interview, hire, train, and manage your offshore team to ensure consistent quality results.

Increased opportunity for customer retention

  • One of the main goals as your offshore customer service team is to ensure that your clients will eventually become returning customers and the quality service that they are expecting from your business is always served. 

Offshore Business Processing does not only provide call center solutions but customer care solutions. Your offshore team at OBP is purpose-driven to improve your customer engagement and deliver an exceptional customer experience. 

Contact us and let Offshore Business Processing help you achieve and maintain high-level customer satisfaction.

 

 

Offshore Business Processing (OBP) has a proven track record in freight forwarding offshore services that not only work but can increase your productivity and reduce your costs by up to 80%.

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Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosure

Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411


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