Growing your E-commerce business exponentially with offshoring

Sep 28, 2020

The COVID-19 situation has brought in an influx of growth to the e-commerce industry. Sales have skyrocketed worldwide to over USD 3.5 trillion in sales, showing an 18% increase versus the year before. The e-commerce industry is expected to double in growth by 2023 as more and more consumers grow dependent on their favorite e-commerce sites and more businesses slowly transition towards having their online presence through their retail websites. 

E-commerce is growing faster than physical retail and companies are converting from selling in a large marketplace website to their own platforms because of the benefits like having their own relationship with customers and owning the customer database. This is why in this fast-paced and booming industry, offshoring presents itself a reliable solution to help support its operations and provide more efficiency that can lead to customer satisfaction. 

Why is offshoring the perfect partner to complement an e-commerce business’ operations?

1E-Commerce-Team

Work more efficiently with an offshoring team

An offshore team and local e-commerce staff can effectively work together as tasks are more well-defined and they can easily support the local team remotely with other tasks. They can focus on other aspects of your business like staying on track with your finances and purchase orders with suppliers through its financial and accounting services. 

2E-Commerce-World

Work collaboratively from anywhere in the world.

The charm of e-commerce to most businesses is that the team’s physical location is almost irrelevant. Most of the actual work in the e-commerce industry is performed online or through cloud-based software that is accessible in most browsers or operational systems. You can even opt to operate your e-commerce business fully with an offshoring partner like Offshore Business Processing.  We help e-commerce businesses like you to improve your processes and fulfill tasks efficiently, increasing your productivity while reducing operational costs of up to 80%. 

3E-Commerce-247

Run your business 24/7 and without any disruptions.

Your business is online and operational 24/7. Never miss a potential customer and order with an offshore team that can work beyond your local business hours. A reliable offshoring partner can ensure that all transactions and customer inquiries are answered almost at any time of the day. This also allows your e-commerce business to operate without any disruptions as your team will always be on the lookout for any incoming issues that can affect your operations. 

4E-Commerce-Customer-Care

Complete customer care and guaranteed satisfaction through offshoring

Your customers are the heart of your e-commerce business. This is why it is important to provide them with the best support from the moment they inquire about your products and services and even after they purchase from your business.  Offshoring can also help maximize your business potential through effective communication with your customers. 

Offshore Business Processing can offer various customer care solutions that can help create brand loyalty among new and existing customers. Customer care solutions like these can also help you capture a wider reach as you can easily transact with customers from all around the globe. Offshore Business Processing offers solutions that can help you communicate with your customers better. Our solutions include the following:

  • Call Center Solutions - Let your customers know about your new products or have them reach you instantly through the phone with our call center solutions like inbound and outbound calls as well as promoting your latest products, services, and promotions through telemarketing. 
  • Chat and Email Support - Let your customers be given the right support that they need anytime online through Offshore Business Processing’s chat and email support. Our specialists assure the swift and right responses that can help support and address your customers’ needs. 

Go beyond customer support and maximize your e-commerce business’ revenue by effectively deploying an offshore team that can do more than just the tasks at hand. Offshore teams can help your business map out operational improvements that can help make your business ahead of the booming e-commerce industry. 

Offshore Business Processing has worked with various e-commerce and freight forwarding companies globally. We have experts who are well-versed in customer service and even logistics so we understand completely the pain points and issues that most e-commerce businesses encounter. 

Our team of experts is ready to walk you through on how you can expand your business in this competitive yet booming industry.

Contact us to learn more about how you can grow your e-commerce business exponentially with a reliable partner like Offshore Business Processing.

Growing your E-commerce business exponentially with offshoring

Discover a cost-effective technology-robotic process automation (RPA)-that can  automate repetitive, manual tasks  and free up your workers for more  valuable, strategic work. Download our brochure to learn more!

Offshore Business Processing (OBP) has a proven track record in freight forwarding offshore services that not only work but can increase your productivity and reduce your costs by up to 80%.

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Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosure

Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411


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