Healthcare Service Efficiency Through Virtual Assistants

 Last Updated: Oct 24, 2022  |    MIN READ

The healthcare industry was quick to innovate solutions and transform some of its processes digitally in the COVID-19 pandemic. This shift has allowed medical professionals to depend on technology and help their patients despite the restrictions of physical visitation. With the progress towards digital innovations, the healthcare industry realizes, now more than ever, the value of virtual assistants and their integral part in the success of medical practitioners or facilities.

As work-from-home becomes a part of the everyday workforce, the healthcare industry has relied on remote workers like virtual assistants to continuously provide services and consultation to patients regardless of their current locations. With telehealth solutions on the rise, the demand for virtual assistants to help manage healthcare services is sought more from outsourcing firms.


What are Virtual Assistants and how do they help healthcare professionals?

Virtual assistants provide support remotely in the health and medical sector and are trained to administer over clerical and customer-facing tasks such as online appointment scheduling, customer engagement, and more. Virtual assistants can help make the experience for customers and patients convenient, despite being over a computer or a phone. Medical professionals may choose to set up virtual assistants with nursing backgrounds to efficiently assist them in medical-specific tasks such as preparing medical transcriptions, live in-room charting, etc.

Administrative tasks take a huge portion of a healthcare professional’s day as each task has to be done carefully and precisely to avoid future errors. From encoding of patients’ records and consultations to monitoring appointments and follow-up consultations, a virtual assistant can take care of these tasks to increase productivity for healthcare providers.

Virtual assistants can add value to the daily business operations of healthcare providers in many ways. They are able to assist patients and potential new customers with general inquiries, taking calls, and even emailing follow-up check-ups. This helps medical professionals focus more on high-value tasks while pre-existing patients are attended to and new customers are accommodated.


Here are some tasks that your virtual assistant can be assigned with:

  • Data encoding for various medical forms like patient history records, insurance verification, patient appointment scheduling, prescriptions, and medical billing
  • Online receptionist duties, working via phone, email, or online messaging
  • Digital marketing and promotions of your healthcare services

Offshore Business Processing (OBP) understands the challenges of businesses’ digital transformation, and the healthcare industry is no exception to this. OBP is committed to supporting your business by providing the best solutions and experts to help you manage your medical services requirements efficiently.

Through OBP’s Client Managed Service, an outsourcing model, you will be able to provide outstanding customer service for your clients through offshore virtual assistants. With the Client Managed Service, you can build up your team from the Philippines and be in control of their work policies and procedures. This maximizes your profitability through increased productivity for a reduced overhead cost, while attaining significant results in your day-to-day tasks.

Due to the disruptions brought about by the pandemic, more and more businesses are reaping the benefits of having a virtual assistant to aid them with administrative and customer-facing tasks. With this, you can efficiently serve more patients and acquire more customers that will prefer your services. OBP recruits only the best professionals qualified for your offshore team and trains them on your behalf and according to your business requirements.

If you are in consideration of setting up a virtual healthcare assistant for your company, send us a message today so we can schedule a call with you to discuss your options and what Offshore Business Processing can do for your business.

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