Increase Customer Loyalty Through Client-Managed Service

Jul 23, 2021

As e-commerce became a part of retail consumption, it has especially boomed in recent years through the advances in the internet world and modern technologies. It is, no doubt, faster and more convenient to shop online now compared to when customers traveled to an actual store. While convenience is one of the selling factors for online enterprises, demands are swiftly growing over time.

With the continuous expansion of e-commerce businesses, naturally, a large-scale workforce is constructed in order to meet increasing demands and to satisfy customer experience with excellence. However, this entails additional costs for businesses. Through the customizable outsourcing model of Offshore Business Processing (OBP), the Client Managed Service enables companies to offshore their business processes and still have full control over their team’s daily tasks, processes, and quality. For a reduced operational cost, clients are able to achieve the same significant results while they free up more time and increase productivity for their in-house staff to concentrate on bigger responsibilities. 

Here’s a step-by-step guide into helping you address your offshoring needs:

1Customer-Loyalty-Invest

  •        Invest in your business and goals. OBP will go through the core nature of your business and processes to have an in-depth understanding of your requirements.

2Customer-Loyalty-Company-Profile

  •        Build a profile of your company. OBP will take care of finding candidates who will fit your required skills and company culture.

3Customer-Loyalty-Staff

  •        Select staff you want. OBP will recruit and provide you the best candidates that you can pick out from to assign who will work exclusively for you.

43Customer-Loyalty-Resources

  •        Gain access to more resources. Get full control of your offshore team while getting a hold of IT, HR, and Recruitment support from OBP.

The Client Managed Service provides a flexible solution for businesses of any size in any industry to accomplish more workload without sacrificing the quality of service. Through this outsourcing model, e-commerce businesses are able to enhance their customer care and after-sales support, among other processes, in order management operations. Apart from this, OBP continues to deliver a wide range of top-notch solutions for e-commerce globally to support them towards maximum profitability and expanded reach. To learn more about how OBP can transform your business with improved efficiency for a reduced cost, send us a message today, and let’s discuss your options.

 

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Increase Customer Loyalty Through Client-Managed Service

Discover a cost-effective technology-robotic process automation (RPA)-that can  automate repetitive, manual tasks  and free up your workers for more  valuable, strategic work. Download our brochure to learn more!

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Offshore Business Processing (OBP) has a proven track record in freight forwarding offshore services that not only work but can increase your productivity and reduce your costs by up to 80%.

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Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosure

Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411


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