Learn how logistics companies are facing the challenges of COVID-19

 Last Updated: Oct 14, 2022  |    MIN READ


Logistics companies have experienced how COVID-19 has affected their business instantly just by how certain markets and economies have slowly made travel restrictions, making shipments delivered at a much slower rate. There had been some disruptions on the operations side as some companies had to comply with implementing reduced manpower as well. The current situation of the industry also presents an opportunity to freight forwarding business globally. 

The logistics industry remains to be resilient despite the pandemic as it continues to innovate and rely on offshoring to be able to deliver more efficiently. While the ordinary consumer does not notice this as they can continue to purchase from suppliers or stores as per normal; logistics companies and consumer stores have been working hard to ensure that business maintains as per usual and is slowly going back to full operation and is continuing to thrive with the rise of e-commerce and online fulfillment services. 

The logistics industry sets an example of how businesses can thrive during the pandemic. Here are some examples of how the logistics industry is coping with the impact of COVID-19:

The logistics industry continues to invest in automation, digitalization, and back-end administration services to prepare the business and its staff towards the new procedures and practices in the post-pandemic world. As early as when businesses were temporarily closing up, the logistics industry continued to enhance their services and adjust their business procedures to cope with the world’s response to the pandemic. As businesses continued to shift online, most freight forwarders have also shifted to offshoring their back-end office as well as other business functions to focus on delivering great results to their customers. 

More freight forwarding companies are starting to invest in back-office solutions, freight forwarding management systems like CargoWise One, and other IT solutions through a trusted offshoring partner like Offshore Business Processing. By offshoring some of these services, they can increase their productivity and ability to meet the expectations of clients and the global supply chain. 

For logistics companies, the importance of constant communication with their offshoring partner provides a dialogue in which the offshore team and the business can identify where the pain points will be and how suppliers and consumers can react. The business and offshore team need to know which parts of their supply chains have the weakest links. Logistics companies need to take a step back and analyze processes that are outdated and ones that can be enhanced by integrating with new workflows and automated processes that can speed up deliveries to meet the expectation of customers and clients. 

Your freight forwarding business can also overcome the challenges of the pandemic just by learning and applying these important strategies. By ensuring that your business adapts to the new business practices as early as now, you can continue to provide quality service to your customers as well as increase in profit despite the economic challenges. 

By providing efficient support through customer care services, your customers will know that your business is fully operational. A trusted partner like OBP can help support your business and your customers if there are any delays or disruptions. This creates trust and makes your business even more reliable even during a pandemic. 

Offshore Business Processing can help your business navigate through challenges and help reduce operational costs of up to 80% while increasing your business’ productivity. We analyze your business carefully and find solutions that are tailor-fit for your business needs. The logistics and freight forwarding industry are one of our key competencies and we are also a WiseTech Partner that provides expert service and knowledge about CargoWise One. 

Take your freight forwarding business to a different level just like other global logistics firms.

Contact us and let us help you navigate through the impacts of COVID-19 on your business.

Subscribe to our Newsletter

Get all our latest news, updates and exclusive offers delivered straight to your inbox.

Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411

Copyright © 2024 Offshore Business Processing Pty Ltd
All Rights Reserved