CargoWise Helpdesk Relaunched: Helping CargoWise users more efficiently

 Last Updated: Oct 24, 2022  |    MIN READ

Integrating a new system into your business can be challenging and intimidating at times as there might be missteps along the way. It’s essential and crucial for a business to be able to integrate a new system effectively to avoid disrupting any other business processes and to ease up on the staffs’ learning curve towards the system. Therefore, Offshore Business Processing is excited to let our partners and clients know that we are re-launching the CargoWise Helpdesk with a better and more effective approach in helping our clients resolve issues while using the CargoWise. 

The CargoWise Helpdesk - a service provided by Offshore Business Processing that helps and supports CargoWise users with their concerns about. The CargoWise Helpdesk is relaunched this time with a much stronger presence and improved services to help and continue to provide clients that need support with the CargoWise System. Our team has taken the time to perfect and make sure that the Helpdesk is highly efficient and your partner in getting the most out of CargoWise.  

As a WiseTech Service Partner with the most amount of CargoWise Certified consultants within the company, Offshore Business Processing is the ideal partner to assist companies around the world who need assistance in managing and maintaining CargoWise. Their training and access to the latest knowledge and industry-leading tools allow them to resolve issues rapidly and accurately.

The OBP CargoWise Helpdesk can assist your business with requests and inquiries such as: 

  • How do we customize documents in CargoWise?
  • How do I set up the task milestones and triggers in CargoWise?
  • Document pack for the consignee is not sending properly/email addresses not populating automatically. How can I edit this?
  • How can we include documents coming from a different level (e.g. Shipment to Consolidation) in our document packs?
  • Can we receive/generate a report informing us that rates (e.g. Client Rates) are expiring?
  • We would like the CargoWise system to recognize and record all the documents received for the shipment.

These are common questions regarding CargoWise that the OBP CargoWise Helpdesk can support you with. You do not have to figure the CargoWise system on your own. The CargoWise Helpdesk will enable you to resolve any issues that you may be experiencing while using CargoWise. The improved and re-launched CargoWise Helpdesk can save you time and effort on figuring out each issue and resolve it at a much faster rate. Our clients can feel more at ease knowing that the CargoWise Helpdesk is now available for them to utilize to their needs. 

With the CargoWise Helpdesk, you can save time and increase your productivity in your business. Here are some of the benefits of having an on-call and capable helpdesk for your business:


Save on time - Do not waste time trying to figure things out on your own. Experience quality support by lodging a ticket or speak to one of our teams directly for assistance. You’ll get your answers straight up and easily without taking too much time trying to find a resolution. 


Ensure Accuracy - Let Offshore Business Processing help you navigate the CargoWise system with ease when it gets too overwhelming or complicated on your end. With real-time updates, you can be ensured that you are getting accurate information and processes to help you with important business decisions.


Increased Productivity always leads to customer satisfaction - With the CargoWise Helpdesk, your team can work seamlessly by ensuring that they are also equipped and able to easily troubleshoot issues that may occur during different processes while using CargoWise and your business in general. This leads to greater productivity as your staff can focus on providing great quality service to your customers.


The CargoWise Helpdesk is operated and ran by Offshore Business Processing and is equipped with the right expertise to help your business manage CargoWise more efficiently. This is a special unit that provides quality help and support to businesses towards their operation of CargoWise.

Integrating to CargoWise is made easy through Offshore Business Processing. We are here to support and help you maintain your CargoWise platform as well as assist you when you need it the most. Offshore Business Processing ensures that solutions like the CargoWise Helpdesk are here and available anytime for clients to maximize. 

OBP’s CargoWise Helpdesk is now available to its clients. If you would like to know more about the Helpdesk as well as how you can integrate a powerful global tool like CargoWise, contact us today +613 9975 7040, or drop us an e-mail at

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Contacting DPO

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Data Protection Officer
Contact number: (+632) 7502-6411

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