Introducing the OBP Cargowise Help Desk

Feb 04, 2020

Take advantage of effective remote support with a superior level of user satisfaction at a low cost.

Our Help Desk specialists have the expertise to assist users with any CargoWise One related issue. Their training and access to the latest knowledge and industry-leading tools allow them to resolve issues rapidly and accurately.

We have made it affordable and accessible for forwarders globally that need assistance in harnessing the full power of CargoWise One. 

For just US $200 a month for 10 tickets, your staff can get access to CargoWise Help Desk via the phone or our ticketing system.

The OBP CargoWise Help Desk can assist your business with requests such as:

  • How do we customize documents in CargoWise One?
  • How do I setup the task milestones and triggers in CargoWise One?
  • Document pack for the consignee is not sending properly/email addresses not populating automatically. How can I edit this?
  • How can we include documents coming from a different level (e.g. Shipment to Consolidation) in our document packs? 
  • Can we receive/generate a report informing us that rates (e.g. Client Rates) are expiring?
  • We would like CargoWise One system to recognize and record all the documents received for the shipment.

Or they can escalate your requests to our consulting team if we are required to log into your system to assist you.

No more training manuals videos, no month-long implementations, and no steep learning curve.

If you're ready to get started or have any questions please contact us at or call us on +613 9975 7040.


Offshore Business Processing (OBP) has a proven track record in freight forwarding offshore services that not only work but can increase your productivity and reduce your costs by up to 80%.

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