Telstra Global Virtual Contact Centre Enables Asian Growth for OBP

 Last Updated: Oct 14, 2022  |    MIN READ

obp-telstra

Telstra Global's VCC combines the latest in cloud innovation with world class voice and data networks, enabling OBP to deliver unique, state-of-the-art customer service experiences. The solution was chosen to support OBP's expansion into the Philippines market following the company's successful growth throughout Australia.        

OBP Sales Director Maryann Farrugia said a streamlined and reliable solution was critical as the company entered the next stage of its Asian growth strategy.

"When looking for a vendor to supply our network and call centre solution, it was difficult to find a company that was able to cater to all of our requirements," Ms Farrugia said.

"Not only is Telstra Global providing us with a call centre platform, something critical to our business, but also the data and voice network capability that we require to run a successful offshore operation. When assessing our options, Telstra Global was the only provider which could accommodate all of our business requests in one streamlined solution, which creates great peace of mind when it comes to managing and maintaining our network.

"Our expansion into the Philippines shows how our company is rapidly growing. With Telstra Global's reputation for quality and its history of success in this region, we are confident it will enable our business to capitalise on immediate business opportunities and beyond."

Telstra owns one of the most technologically advanced IP backbone global networks in the Asia Pacific region, offering an extensive portfolio of solutions to global customers, including voice, mobile, broadband, IP, MPLS and managed services.

Telstra Global Director for Portfolio and Marketing Nathan Bell said OBP's expansion signified the scope of opportunity in Asia.

"Telstra Global prides itself on providing small and medium businesses with enterprise grade solutions that allow for the business elasticity they need to adapt to market change which ultimately enables them to compete on a domestic and global stage," Mr Bell said.

"Through deploying the VCC, OBP is ensuring they remain at the forefront of their industry with automated access to the latest innovations in scalable call centre solutions without ever paying for upgrades.

"Our knowledge and experience in the Asian region allows us to support organisations such as OBP, an Australian company that is looking to expand overseas, to unlock new opportunities and we are excited to be a part of OBP's journey.".

Key features of the Telstra Global VCC include:

  • a global cloud platform accessible by agents at different locations – main contact centre, remote contact centre as well as from home, via secured internet connection;
  • advanced inbound features such as fast IVR and script change activation, routing selection and scalability in response to dynamic environments and market demand;
  • advanced outbound features such as lead management and campaign, script editing, automatic call recording capabilities;
  • multi-media agent queue and campaigns – the ability to create a single queue across voice, SMS, email, webchat and social media;
  • multi-device real-time reporting is available on desktop, mobile or tablet devices.
  • rapid Disaster Recovery – a live disaster recovery site can be accessed by agents, activated from various locations, even from home; and,
  • integration capability with existing technologies, enabling businesses to introduce innovation, functionalities and scalability, whilst still able to drive value from their existing platform.

Source : http://www.telstraglobal.com/news/455-telstra-global-virtual-contact-centre-enables-asian-growth-for-obp

Offshore Business Processing (OBP) has a proven track record in freight forwarding offshore services that not only work but can increase your productivity and reduce your costs by up to 80%.

Subscribe to our Newsletter

Get all our latest news, updates and exclusive offers delivered straight to your inbox.

Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosure

Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411


Copyright © 2023 Offshore Business Processing PTY LTD
All Rights Reserved