The OBP Difference

Mar 12, 2019

In today’s globalised business climate, the survival and success of many companies largely depend on their efficiency and ability to adapt to changes and new realities. We can no longer just rely on traditional business models as there have been significant changes in the way we conduct ourselves over the past few years. What was thought of as unusual then has slowly been accepted as common practice. Whether we like it or not, outsourcing is a business solution that has been around for some time now and will continue to do so in the foreseeable future due to the significant benefits it can provide when implemented properly. That and coupled with advancement in digital communication has given birth to offshoring, the next step in the line of outsourced services.

For years, the Philippines has been a prime destination of offshored services because of several key advantages. The biggest of these is probably the availability of desired workforce who are not only sufficiently skilled but also dedicated to work. Factor in the significantly lower labor cost and government support, BPO in the Philippines has gone from an obscure and shadowy industry to one of the most dynamic and fastest growing sectors that is able to attract some of the best talents in the country.

Enter Offshore Business Processing (OBP), a company that has established itself as a leader in shared services for forwarders and logistics companies around the globe in a short period of time. Founded from scratch in 2013, we have since partnered with over a hundred companies from different industries around the world supporting them in their various operational needs. As diverse as we want our client portfolio to be, our main market is in logistics and forwarding, which we will still continue to strengthen and develop. Surprisingly, our success has even inspired others, including former partners to do the same, a feat that we take as a compliment rather than a challenge.

At OBP we take pride in providing the best service we can to our clients. We take your best interest at heart to make sure that you achieve success in your respective lines of business. No, this isn’t just lip service. Here’s why:

  1. As an independent service provider with no affiliation to any freight or customs companies, we have no conflict of interest with any of our clients. You can be assured that your data and information will not only be safe but also secured.
  2. Not only do we undertake your tasks but we also take time to review your productivity to make sure you are getting your investment’s worth. We have Lean and 6 Six Sigma consultants who will help you further improve your processes and increase your efficiency.
  3. We have a dedicated team of experts who will train and develop your staff to be competent in their respective tasks. In fact, we have over three hundred CargoWise Consultants ready to help each and every one of our clients.
  4. We have a support team who will look after your staff to make sure they are not only productive but also well taken care of.


Moreover, our Managing Director, Maryann Farrugia who many of you would know, has over 30 years freight forwarding experience and has worked with many forwarders all over the world helping them maximise their business potential.

These and many more are what got us to where we are today. There are a few companies out there who offer similar  service as we do but none have so far come close when it comes to providing value added services that are included when you decide to partner with us. So if you are looking to grow your business, lower your costs or just make your business more efficient like so many others have, give us a call on +613 9975 7040 or email our sales team at

Offshore Business Processing (OBP) has a proven track record in freight forwarding offshore services that not only work but can increase your productivity and reduce your costs by up to 80%.

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Privacy Policy

Offshore Business Processing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

This Privacy Policy is hereby adopted in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant policies, including issuances by the National Privacy Commission; and your rights to privacy under the Australian Privacy Act 1988 (Cth). This organization respects and values your data privacy rights, and ensures that all personal data collected from clients and customers are processed in adherence to the general principles of transparency, legitimate purpose, and proportionality.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from social media, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policies of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and will be made available on our website.

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