Elevate your Business’ Customer Service

May 18, 2020

The greatest asset you will ever have in your business are your customers and it is the goal of every business to not just gain customers but also to gain the loyalty of their customers. Businesses who provide quality customer service cultivate a loyal following and may even refer your business organically to other people. This is why more and more businesses nowadays emphasize on the need to become more customer-centric in their day to day operations or during high-level business decisions. 

Customer service is more than just assisting their needs swiftly but also to be able to give them the satisfaction of feeling more valued as a customer. When customers feel more at ease or are satisfied with the service or how they are treated during a phone or email conversation, it is more likely that they will stay with the brand and avail of their services even more. The more that the business invests in quality customer service; the more that they can see the effects of customer loyalty. It is highly important to consider emphasizing this area of your business for various reasons:

1why-offshore-sales

With good customer service, the customer can get more proper information about the products and services that you offer. The customer must know that they can rely on your business to help them resolve and need more information on your services. Not only does it garner an increase in sales, but customer satisfaction is also highly regarded as one of the top priorities in any business as it extracts more value and brand awareness which always leads to an increase in sales.

2why-offshore-customers

By providing great service to your customers, you can get higher customer retention which is easier than trying to get more customers through acquisition. This helps increase your profits because your existing base of customers is now returning to avail of your services or products even more. Repeat customers are likely to spend more on your service offerings resulting in your business spending less on operating costs. The business is also likely to spend less on acquiring a customer. 

3why-offshore-cross-sell

A good relationship with your customer through customer service gives your business a chance to up-sell and cross-sell another service or product in your business. This doesn't just help the base service which you may be best known for but also to provide other solutions to customers before they can even think that they need it. This allows them to feel that your business is truly genuine in providing solutions for their specific needs. 

4why-offshore-feedback

The feedback gathered from customers through quality customer service allows your business in making key decisions in areas like operations, after-sales care, or even new business opportunities. Feedback allows the business to also create new marketing strategies to reach out to more customers or allow customers to stay onto the service. 

5why-offshore-decisions

A customer service team is always at the forefront of every company as they are the face and voice behind your business. By ensuring that the company has a solid and quality customer service team, the business can make great business decisions to improve their services and products. It also allows the business to make key decisions in revenue projections, operating strategies, and more. 

Offshore Business Processing is an independent BPO that provides quality offshore call center services that do not only focus on acquiring new customers but also build customer loyalty for your brand. Our team is composed of formidable and expert call center industry professionals based in Australia and the Philippines. Our call center team is also highly trained and language proficient individuals. OBP’s competence and expertise serve to assist your customers in the best way possible. 

OBP offers a wide variety of reliable and affordable call center solutions to suit your business needs and demands. We can handle all your offshore call center requirements so that your business can reduce operational costs, gain more efficiency, improve productivity, gain customer trust, and increase revenues for your business. 

Customer service can be time-consuming and expensive to manage. We offer the following customer service solutions that can be tailor-fit to your business needs. Our services range from Inbound Call Center Solutions, Outbound Call Center Solutions, Telemarketing, Technical Support, Chat/Email Support, Lead Generation, and KPO Process. Our call center solutions include 24-hour customer care and availability as well as data security and increased opportunities for customer retention. 

Elevate your business by having a reliable and diverse call center team and solutions that fit your business needs. Offshore Business Processing is here to help you create more brand loyalty through quality customer service. Our team can handle your offshore call center needs to help you reduce costs, gain efficiency, improve productivity, and increase your revenue. 

To know more about our call center solutions, send us a message today

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Elevate your Business’ Customer Service

Discover a cost-effective technology-robotic process automation (RPA)-that can  automate repetitive, manual tasks  and free up your workers for more  valuable, strategic work. Download our brochure to learn more!

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Offshore Business Processing (OBP) has a proven track record in freight forwarding offshore services that not only work but can increase your productivity and reduce your costs by up to 80%.

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Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

Background and Scope

Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:

  • What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security measures in place to protect against the misuse of information.

How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosure

Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411


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