Supporting the healthcare industry and its clients through effective customer care services

 Last Updated: Oct 14, 2022  |    MIN READ

The COVID-19 pandemic has brought in a different kind of challenge towards the healthcare industry where it has allowed different innovations and new processes to change the way the industry works. The demand for efficiency in the healthcare industry has skyrocketed due to the increasing demands of patients and clients. Everyone wants to ensure that their healthcare needs are being met despite battling through the effects of COVID-19.

This is why healthcare professionals and businesses need to quickly adapt to the new normal of conducting their business as it will also help their clients know that they will always become the reliable healthcare provider that they can depend on even during the times of a pandemic. A great option to improve healthcare providers’ relationships with their new and existing clients is to have a reliable offshore team that can help support and assists their clients’ needs effectively.

But how can an offshore team provide support to the demands of the healthcare industry? 


Offshoring can support healthcare providers with support in various non-medical related tasks like customer service. An offshore team dedicated to assisting the needs of clients through an effective customer support solution can help make your customers feel at ease and assured that they are well-taken care of. Clients with other special needs may be hesitant to head to hospitals or clinics in fear of contracting the disease. However, our health needs cannot be delayed and set aside as this is something, we need to put priority over. This is why patients and new clients need to be able to find a reliable service that they can easily contact and rely on during this time of the pandemic.

Offshore companies can help provide call center solutions that can assist customers effectively and promote customer retention and loyalty. 

  • Inbound and Outbound Call Center services can help you create meaningful relationships with your clients as we can provide the proper care and support just as you would as a healthcare provider.
  • Telemarketing services are perfect for promoting your healthcare business by keeping your new and existing clients with the new services that they can avail of. The offshore team can also assist in providing them with new information and updates about existing services.
  • If your healthcare business heavily relies on internet solutions like your own website or social media, our chat and email support will be perfect to address your customers’ needs fast and efficiently. 

This is the perfect time to engage with an offshoring team as there is a huge opportunity to capture a wider market and new customers who are looking for a more reliable healthcare provider. An offshoring team can help provide more information about new services and innovations in the healthcare industry like telemedicine, online consultations, and more.

Offshore Business Processing is one with the healthcare industry to help continue to provide the needs of patients and customers globally. This is why we continuously provide support to healthcare businesses globally by improving their customer service. But beyond customer service, a reliable offshore team like Offshore Business Processing can also help and map out processes that can be eliminated. 

We can provide other business processing solutions in support of your healthcare business like:

  • Data-Entry Services - keep medical and patient records up to date and accurate with our efficient data-entry experts. Our data-entry solutions are also ensured to be secured and confidential at all times.
  • Financial and Accounting services - keep your financial records like payables to medical suppliers and books correct and accurate as your business focus on providing towards the needs of your patients
  • IT Solutions and Digital Marketing - improve your online visibility through our various web and IT solutions that can attract more customers and provide a user-friendly interface for your clients whether they are skilled in using the internet or not.

At the end of the day, a healthcare provider’s main focus is to provide expert care to their clients just like how offshoring can help provide expert solutions to improve your business. Focusing on the well-being of your customers should be your number one priority. 

Take the next big step for your healthcare business and your clients with Offshore Business Processing. We are committed to helping healthcare providers like you to elevate and improve your services and customer loyalty especially during this time of the pandemic.

Contact us to find how offshoring can help your business grow and improve your services as a healthcare provider.

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Data Privacy Policy

Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".

We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.

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Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.

This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.

Privacy Notice

This privacy notice describes the privacy practices for This applies to the Personal Information collected by this website. It will notify the user of the following:

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How the user can correct any inaccuracies in the information.

Policy Changes on Websites

Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.

The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.

What is Personal Information

Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.

Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.

How and Why Do we Collect It?

Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

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Your Personal Information may be disclosed in some circumstances including the following:

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Retention and Security Measures

Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.

Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.

Quality of Personal Data and Access

It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.

Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.

Contacting DPO

For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:

Data Protection Officer
Contact number: (+632) 7502-6411

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